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Salary: USD 116,420 - 160,080 / annual
Divergent 3D is building the next generation of industrial manufacturing, serving automotive OEMs and aerospace/defense companies with integrated engineering and advanced manufacturing solutions. As an Additive Manufacturing Service Supervisor, you will lead a team of Service Specialists and Lead Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of additive manufacturing (AM) systems.
You will own day-to-day service operations with accountability for safety, equipment availability, maintenance execution, and production support. Key responsibilities include:
**Service Operations Leadership:**
- Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support
- Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities
- Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures
- Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments
- Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions
- Monitor and maintain spare parts inventory, escalating potential shortages before they happen
**Team Building & Development:**
- Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations
- Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct
- Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training
- Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles
- Provide timely performance feedback and hold team members accountable for execution, attendance, documentation, safety, and adherence to established standards
**Service Discipline & Continuous Improvement:**
- Drive service discipline through standardized procedures, documentation, data-driven decision making, accountability, and continuous improvement while maintaining high standards for safety, quality, equipment reliability, and production performance
This is a highly visible, hands-on leadership role for someone who thrives in high-reliability, procedure-driven environments and knows how to build teams, establish standards, solve complex technical problems, and continuously improve performance.
**Requirements:**
Not explicitly stated in the provided excerpt.
