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Tebi is a Connected Restaurant Management System founded by Arnout Schuijff (co-founder of Adyen) and backed by €50M from Index Ventures and CapitalG. The platform unifies sales, reservations, kitchen prep, payments, and analytics into a single interface for hospitality businesses across Europe.
This Operations role is central to Tebi's merchant success. You will own the complete customer lifecycle: onboarding restaurants and hospitality venues, training teams on the platform, managing go-live implementations, and supporting long-term growth. Your responsibilities span hands-on operations, project management, customer communication, and problem-solving in real restaurant environments.
Day-to-day activities include running restaurant onboarding programs, troubleshooting issues on-site during live operations, ensuring post-launch success and ROI for merchants, identifying process improvements, and maintaining strong merchant relationships. You'll also identify product and process gaps and escalate them to internal teams (product, engineering, central ops).
The ideal candidate is a creative problem-solver with 2–4 years in hospitality, early-stage startup operations, fast-paced account management, or customer operations. You're empathetic toward merchant needs, curious about their business models, and comfortable juggling multiple priorities in high-velocity environments. You should be product-curious, wanting to become a Tebi expert and teach others. Strong communication skills, proactive outreach, and expectation management are essential. Fluency in English and Spanish is required. You're comfortable with flexible working hours that align with hospitality schedules while maintaining work-life balance.
