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Innovaccer, a healthcare technology company, is seeking a Manager of IT Operations to lead and manage IT operations while ensuring timely support and high-quality end-user experience. The role encompasses oversight of IT asset management, including procurement, inventory tracking, compliance, and lifecycle management. You will drive key IT projects and automation initiatives to streamline processes and enhance organizational efficiency, while acting as the primary communicator between IT and business stakeholders to align technology solutions with business objectives.
Day-to-day responsibilities include reviewing IT service desk metrics and addressing high-priority incidents or escalations, coordinating daily team stand-ups to discuss current tasks and resolve operational roadblocks, leading project meetings to track milestones and ensure strategic initiatives align with organizational goals, engaging with business stakeholders to understand technology needs and explore process automation opportunities, managing IT asset inventories and compliance tracking, and documenting progress while updating management on project statuses and improvements.
The company offers generous benefits including up to 40 days of leave, parental leave, sabbatical leave policy, health insurance for employee and family, pet-friendly office (Noida location), and creche facility for children (India offices). The Noida office is located in a modern techspace with a five-day work schedule.
Requirements:
- Minimum 10+ years of experience in IT roles, including at least 7 years managing Operations, asset management, and IT projects
- Strong knowledge of ITIL frameworks, IT Service Management, and support best practices
- Understanding of IT asset lifecycle management, inventory control, and procurement processes
- Effective leadership, communication, and interpersonal skills
- Project management expertise, including planning, execution, and resource allocation
- Proficiency in automation tools, business process optimization, and digital transformation
- Ability to lead diverse teams, manage competing priorities, and handle pressure effectively
- Ability to translate complex technical concepts into clear, actionable information for business stakeholders
- Proven experience in delivering technology solutions and driving process improvements
