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Quince, a Series D-funded direct-to-consumer fashion and accessories company founded in 2018, is seeking a 3PL Fulfillment Operations Manager in Ontario, California. The company disrupts retail through AI, analytics, and automation, offering high-quality essentials at low prices through sustainable, fair manufacturing practices.
In this role, you will own end-to-end warehouse and fulfillment performance across Quince's third-party logistics network. You'll drive operational excellence from inbound receiving through outbound delivery, managing speed, accuracy, and cost efficiency while building scalable processes and strong partnerships with carriers, vendors, and internal teams.
Key responsibilities include:
- Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels
- Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance
- Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency
- Coordinate inbound logistics by partnering with suppliers, carriers, and 3PLs to ensure smooth receiving, timely putaway, and inventory accuracy
- Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities
- Identify and resolve operational issues such as delayed shipments, quality problems, and process bottlenecks
- Lead continuous improvement initiatives to enhance warehouse productivity and reduce fulfillment costs
- Manage relationships with 3PL partners, negotiate contracts, and ensure service level compliance
- Report on operational metrics and provide insights to senior leadership
This is a hands-on management role requiring strong operational expertise, vendor management skills, and the ability to drive measurable improvements in a fast-growing, scaling organization.
