SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vensure Employer Solutions, the largest privately held HR technology and service provider, is seeking a Service Operations Specialist to support seamless delivery of client services across payroll, tax, HRIS, and account management workflows. You will serve as the primary point of contact for an assigned client base, ensuring accurate payroll processing, responsive issue resolution, and consistent service execution aligned with departmental SOPs.
Key Responsibilities:
- Act as main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries
- Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals
- Maintain proactive client touchpoints to reinforce working relationships and support retention efforts
- Lead or participate in client meetings to discuss escalations, system needs, or service opportunities
- Manage and escalate client issues through documented processes, submitting cases to internal departments for resolution
- Process payroll accurately and timely in accordance with federal, state, and local regulations and company policies
- Pull and manage new hire imports, timesheet files, and other payroll inputs to ensure accurate pay calculations
- Review payroll data for accuracy and address discrepancies prior to final submission
- Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws
- Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation
- Assist clients with state tax account registration requirements and provide education on payroll tax questions
- Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management
- Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery
- Provide technical support and troubleshooting for HRIS or payroll system-related issues
- Build and maintain relationships with team members and peers across disciplines
- Provide backup support during high-volume periods or team member absences
- Attend webinars and training to stay current on best practices
Required Qualifications:
- High school diploma or equivalent (or combination of experience, skills, education including non-traditional degree programs or job training programs)
- 1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment (preferred)
- Experience with Microsoft Office software (Outlook, Teams, Excel, PowerPoint)
- Demonstrated ability to learn new applications as needed
- Experience with systems such as PRISM (preferred but not required)
- Excellent communication and interpersonal skills with ability to collaborate effectively across teams
- Strong time management and prioritization skills in a fast-paced environment
- Exceptional attention to detail and ability to thoroughly review documents for quality and accuracy
- Ability to maintain strict confidentiality and handle sensitive information professionally
- Ability to adapt to change and guide staff through evolving processes and systems
- Strong work ethic and commitment to teamwork
This is an on-site role in Michigan requiring regular office attendance due to the need for secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.
