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Salary: USD 145,630 - 178,400 / annual
Roblox is seeking a Workplace Services Manager to lead employee-facing workplace services and programs across its San Mateo headquarters and satellite offices. Reporting to the Director of Facilities, this hands-on leader will create a welcoming, engaging, and consistently high-quality experience for employees, guests, and visitors.
The role owns workplace hospitality, reception, employee events, service communications, and everyday amenities that support a productive workplace. You will partner closely with People Services, Food & Beverage, Global Security, Facilities, and internal stakeholders to anticipate employee needs, resolve service concerns, and develop thoughtful programs that strengthen connection across Roblox.
Key responsibilities include:
**Workplace Hospitality & Service Operations:** Lead daily employee-facing workplace services at HQ and support consistent service standards across satellite offices. Establish hospitality standards for reception, visitor welcome, employee assistance, and shared amenities. Oversee workplace service requests through the Facilities Management System, ensuring timely responses and follow-through. Use employee feedback and service data to identify recurring needs and improve responsiveness. Manage employee communications about workplace services, amenities, events, and service interruptions. Administer parking services and ergonomics requests. Partner with Global Security to deliver welcoming arrival experiences while following visitor access and safety procedures.
**Vendor & Stakeholder Management:** Source, benchmark, onboard, and manage workplace service vendors including reception, office services, event support, and amenity providers. Set clear service expectations and evaluate vendors on responsiveness, presentation, employee satisfaction, and value. Partner with People Services, IT, Executive Admins, Global Security, and department leaders to anticipate workplace needs. Coordinate workplace welcome activities for new hires and support employee departures. Track workplace services expenses, invoices, and contracts; prepare regular budget and service performance reports. Develop service plans for executive meetings, visiting teams, and special gatherings.
**Employee Experience:** Own planning and delivery of employee events including Roblox Week, Hack Week, holiday events, intern programming, and happy hours. Develop workplace programs that build community and support connection across teams. Partner with the Food & Beverage Manager on the employee experience across cafés and coffee bars. Provide attentive meeting and event support including room readiness, catering coordination, signage, and guest arrival. Gather employee feedback through surveys and direct engagement; translate findings into practical improvements. Champion a hospitality-first culture emphasizing anticipation, discretion, responsiveness, and consistent follow-through.
**Team Leadership & Operations:** Supervise and coach workplace services staff and service partners responsible for reception, employee assistance, office services, and event support. Develop the team's hospitality, communication, problem-solving, and service recovery skills. Establish staffing coverage and service plans for daily operations, peak periods, and major events. Develop and maintain documented standards for employee interactions, visitor services, event delivery, and request resolution. Manage office supplies and employee-facing equipment. Set and track service measures including response times, resolution times, employee satisfaction, and event feedback. Be available for evening and weekend events and service support on a rotating basis.
The role is on-site at San Mateo HQ Monday–Friday, 9:00 AM–6:00 PM.
**Requirements:**
- 7+ years of experience in workplace services, employee experience, corporate hospitality, or a related service environment
- 7+ years of experience directly managing or leading a team
- Experience using an FMS, service request platform, or similar system to track requests and service performance
- Demonstrated ability to lead and coach an employee-facing team in a fast-paced environment with shifting priorities
- Strong workplace service vendor management skills, including sourcing, negotiation, and performance management
- Experience planning and delivering corporate events, employee programs, and meeting services
- Proficiency in Google Workspace and familiarity with event planning, survey, and workplace service tools
- Experience managing budgets, invoices, and service contracts
- Ability to work effectively with minimal supervision and exercise sound judgment when handling sensitive requests
- Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent programs
- A hospitality mindset with a track record of delivering attentive, personalized employee and guest service
- Strong written and verbal communication skills; comfortable presenting and engaging at all levels of the organization
- Resourceful, solutions-oriented, and calm under pressure, with strong service recovery skills
- Ability to document processes and establish consistent service standards across a team
- Ability to occasionally lift up to 25 lbs and perform physical tasks associated with workplace and event support
- Flexibility to support other workplace services priorities assigned by leadership
