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Salary: USD 90,000 - 105,000 / annual
Faro Health is an AI-powered clinical trial optimization platform helping life sciences companies design better trials faster. As Workplace & Operations Specialist reporting to the Head of People, you'll own the day-to-day operations of Faro's San Diego headquarters, ensuring the office runs smoothly and employees feel supported at every stage of their journey.
Key responsibilities include:
**Workplace Operations & Facilities**: Manage the physical office experience—facilities, property management, vendors, supplies, mail, building access, workspace setups, and visitor coordination. You'll anticipate needs before they become problems and build systems that keep routine work running smoothly.
**Employee Experience & Events**: Own company events and employee programs from conception through execution, including All Hands meetings, Lunch & Learns, off-sites, celebrations, recognition programs, and company swag. You'll manage logistics while continuously improving how recurring programs are run.
**Onboarding & Transitions**: Orchestrate the operational side of new hire onboarding from offer acceptance through the first week, coordinating managers, IT, People, equipment, access, schedules, and workspaces. You'll also manage clean employee transitions and departures across teams.
**Process Improvement & Automation**: Identify friction points and manual work across all operational areas. You'll build reliable systems using AI, automation, and operational tools to simplify recurring tasks and improve workflows.
**Cross-Functional Problem-Solving**: Take on operational challenges and company-wide projects that require bringing structure to ambiguity, connecting stakeholders, and driving initiatives to completion.
You'll spend most of your week in the San Diego office (Sorrento Valley), with flexibility based on business needs. The role emphasizes using technology and automation to free up time for high-judgment work and personal touches that make employees feel valued.
**Requirements**
- 3+ years of relevant experience in workplace/office operations, employee experience, People/HR operations, administrative operations, events, hospitality, or related field
- Proven track record independently owning workplace operations, events, vendor relationships, employee programs, or operational processes from planning through execution
- Exceptional organization and attention to detail; demonstrated ability to anticipate needs, follow through, and prevent details from falling through the cracks
- Systems mindset: naturally seek ways to simplify recurring work, improve reliability, and reduce manual effort
- Comfortable using technology, AI, automation, and operational tools to improve workflows; curiosity and resourcefulness in learning new approaches (technical expertise not required)
- Strong service orientation and interpersonal skills; comfortable working with employees at all levels, executives, vendors, candidates, and visitors
- Strong written and verbal communication skills; ability to handle confidential employee, financial, and business information appropriately
- Resourceful and proactive problem-solver; able to exercise good judgment and operate effectively without established playbooks
- Comfortable in fast-moving, growing companies where priorities evolve and willingness to jump in is expected
- Able to work predominantly from Faro's Sorrento Valley office with flexibility
