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Charles IT is seeking a Virtual Client Information Officer (vCIO) to serve as a strategic advisor and primary liaison for assigned clients. This role bridges technical and business objectives, requiring someone who can communicate effectively with both C-suite executives and technical teams.
Key Responsibilities:
- Act as a strategic advisor, aligning client technology infrastructure with business goals and growth objectives
- Deliver executive-level insights and communicate with both technical and non-technical stakeholders
- Ensure client environments are secure, scalable, and optimized for performance
- Develop IT roadmaps, lead business reviews, manage budgets, and maintain compliance standards
- Build and maintain strong client relationships as the primary point of contact for escalations
- Mentor internal team members and foster cross-departmental collaboration
- Identify technology gaps and partner with technical teams to scope and prioritize initiatives
- Ensure alignment with industry best practices and regulatory requirements
The role expects approximately 47 hours per week, including occasional evening client dinners and events.
Requirements:
- 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP (Managed Service Provider) space
- Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders
- Strong business acumen with ability to align technology with business strategy
- Industry certifications (e.g., MCSA, VCP, CCNA) preferred
- Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred
- Excellent multitasking, prioritization, and follow-through in fast-paced, collaborative environment
- Highly organized, detail-oriented, and self-motivated with minimal supervision
- Must pass background check and hold valid U.S. driver's license
