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Salary: USD 200,000 - 250,000 / annual
Goop is seeking a Vice President of Operations to lead the company's end-to-end operations function, driving strategic execution across supply chain, production, fulfillment, and logistics. This is a senior leadership role reporting to the executive team, responsible for scaling omnichannel operations to support Goop's beauty, fashion, and lifestyle business.
Key Responsibilities:
Operations Leadership: Build and execute a long-term operational strategy aligned with company growth goals, new product launches, and efficient omnichannel distribution. Build, lead, and mentor a high-performing operations team. Establish a culture of accountability, excellence, and continuous improvement.
Supply Chain & Production: Oversee all sourcing, procurement, and production activities with co-manufacturers and suppliers, ensuring quality, performance, and on-time delivery. Own supplier strategy, negotiation, and relationships, including risk mitigation and contingency planning. Drive continuous margin improvement, lead time reduction, and quality initiatives. Ensure compliance with product safety, quality, and regulatory guidelines.
Logistics & Fulfillment: Manage all aspects of 3PL partnerships, including contract negotiation, SLA adherence, KPI reporting, cost management, and continuous improvement. Ensure world-class fulfillment and customer experience across DTC, wholesale, and retail channels. Oversee inbound and outbound logistics, freight, customs, and carrier performance. Optimize transportation costs, delivery speed, and service levels.
Cross-Functional Collaboration: Work closely with the executive team to support operational readiness for company milestones and revenue goals. Collaborate with cross-functional counterparts on new product launches. Support enterprise-wide optimization of Goop's ERP system in partnership with Finance and Technology teams.
Financial Performance: Drive P&L management, cost-reduction initiatives, and operational KPIs. Own COGS management, driving margin improvement while maintaining quality and brand experience. Partner with Finance on forecasts, budgets, demand planning, and inventory strategies.
About Goop: Founded by Gwyneth Paltrow in 2008 as a weekly newsletter, Goop has evolved into a lifestyle platform spanning award-winning beauty and fashion lines, editorial content, podcasts, TV shows, live events, and retail stores. The company operates with a results-driven culture emphasizing clear goals, visible contribution-to-outcome linkage, and native AI integration across functions. Authority sits with the work, and the organization operates in founder mode.
Work Environment: Hybrid role based in Santa Monica with in-office presence Tuesdays and Thursdays. The company offers a beautiful workspace, generous benefits, and a collaborative culture balancing creativity with operational rigor.
Qualifications & Experience:
- 15+ years of progressive experience in supply chain, logistics, or operations management, preferably within beauty, skincare, personal care, fashion, and/or luxury CPG industries
- Minimum 5+ years in a senior leadership role with proven track record of leading teams and driving cross-functional influence
- Demonstrated experience managing operations and performance with 3PL partners to ensure service-level compliance, efficiency, and cost optimization
- Strong experience with ERP systems, advanced planning systems, and data/analytics platforms
- Bachelor's or Master's degree in Supply Chain, Operations Management, Business, or related field
- Strong analytical capabilities and financial acumen (COGS, P&L)
- Experience with DTC, wholesale, and retail distribution channels
