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Salary: EUR 3,000 - 4,000 / monthly
DeWarmte designs and manufactures affordable heat pumps to help homes transition away from gas heating. The company designs products in-house, assembles them in Utrecht, and works with installation partners to deploy systems across the Netherlands.
As Technical Support Engineer, you will be a key point of contact for technical inquiries about DeWarmte's heat pump systems. You will combine technical expertise with customer interaction and collaborate closely with service, product, and engineering teams.
Key responsibilities include:
- Analyze system failures and troubleshoot issues by examining system data and settings
- Provide telephone and email support to customers and installers on technical problems
- Assist installation and service technicians in resolving technical issues
- Adjust heat pump settings to optimize performance where needed
- Coordinate with service technicians for on-site resolution when remote troubleshooting is insufficient
- Identify recurring problems and propose structural solutions
- Create and improve technical documentation, manuals, and work instructions
- Share field insights with product and engineering teams to drive product improvements
- Contribute ideas for process and system improvements and automation
You will join a growing team where processes are still evolving, offering significant learning opportunities, responsibility, and influence over how the organization operates.
Requirements:
- Completed technical HBO (higher professional education) degree, such as mechanical engineering, electrical engineering, or equivalent
- Technical and analytical mindset with curiosity about how systems work
- Clear and pleasant communication skills, including with non-technical audiences
- Fluent in Dutch (spoken and written)
- Self-directed, eager to learn, and proactive in identifying improvements
- Enjoyment of both technical work and people interaction
- Availability minimum 4 days per week
Nice-to-have (not required):
- Experience in technical support, troubleshooting, or customer contact
- Knowledge of heat pumps, installation technology, or other technical systems
- Experience with Python, data analysis, or process automation
