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OneTrust is seeking a Technical Specialist to join the R&D Customer Engineering organization within the AI Governance portfolio. This role bridges software engineering, solution architecture, and customer focus—combining hands-on technical depth with strategic customer engagement.
You will design, build, validate, and operationalize customer solutions using OneTrust's products, APIs, workflows, integrations, and extensibility frameworks. Working at the intersection of AI Governance, Privacy, Risk, Security, and Compliance, you'll help enterprises adopt responsible AI practices while influencing future product investments through real-world implementation insights.
Key responsibilities include:
- Building customer-facing solutions: demonstrations, proof-of-value implementations, integrations, automations, and accelerators across AI Governance and adjacent OneTrust domains
- Solving complex technical challenges through hands-on troubleshooting, root cause analysis, and implementation support for strategic customers
- Extending platform capabilities using APIs, SDKs, workflow automation, AI technologies, and cloud services without modifying core product code
- Accelerating AI Governance adoption across AI inventories, risk assessments, governance workflows, compliance operations, model oversight, and responsible AI programs
- Creating reusable assets including reference architectures, implementation playbooks, solution blueprints, and best-practice guidance
- Influencing product strategy by identifying adoption barriers, implementation gaps, and emerging customer needs
- Leveraging modern AI technologies, AI-assisted development tools, AI agents, and cloud-native services to rapidly prototype and validate solution concepts
You are a hands-on builder comfortable working across multiple product domains, experienced in troubleshooting and enterprise SaaS implementations, customer-focused, and passionate about AI Governance and Responsible AI. You thrive in ambiguous environments, balancing innovation with execution.
OneTrust embraces an office-first culture with three days per week in office for most roles, though specific requirements may vary by position.
REQUIREMENTS:
Required Qualifications:
- 8+ years of experience in Software Engineering, Solutions Engineering, Technical Consulting, Customer Engineering, or Forward Deployed Engineering roles
- Strong experience with modern programming languages such as Python, Java, JavaScript, TypeScript, or similar
- Experience building integrations, APIs, automations, and cloud-based solutions
- Strong troubleshooting, debugging, and root-cause analysis skills
- Experience working directly with enterprise customers on technical implementations
- Familiarity with AWS, Azure, or GCP cloud platforms
- Strong communication skills with ability to translate technical concepts into business outcomes
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
Preferred Qualifications:
- Experience with AI Governance, Risk Management, Privacy, Compliance, Security, or Governance platforms
- Familiarity with LLMs, AI Agents, Model Governance, and Responsible AI frameworks
- Experience developing proof-of-concepts, prototypes, demonstrations, or reference implementations
- Knowledge of frameworks such as NIST AI RMF, ISO 42001, EU AI Act, ISO 27001, or related governance standards
