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Salary: CAD 85,000 - 150,000 / annual
Arista Networks is seeking a Technical Solutions Engineer (TSE) to join their customer support organization in Vancouver. This is a Tier 3 escalation engineering role focused on resolving complex technical issues for hyperscaler customers running AI and accelerated computing workloads on Arista networking products.
You will troubleshoot complex hardware and software issues in large-scale data center environments, working closely with customer engineering, product management, and development teams. Responsibilities include investigating network problems across installation, operation, and maintenance phases; collaborating with sales and engineering teams to diagnose root causes; and documenting recurring issues to inform product development. You will provide technical guidance to customers ranging from engineering teams to executive management, balancing technical depth with clear communication.
The role emphasizes hands-on problem-solving in dynamic hyperscaler environments, particularly those supporting AI infrastructure. You will work with a collaborative, multicultural team of senior engineers who are passionate about customer success and rapid issue resolution.
QUALIFICATIONS:
- Working knowledge of networking industry, products, and protocols
- 3-5 years minimum hands-on experience with network design, deployment, configuration, support, troubleshooting, and administration
- Deep expertise in L1/L2 technologies (auto-negotiation, FEC, VLAN, LACP, LLDP, STP/RSTP/MST, MACSec)
- L3 routing knowledge (ARP, OSPF, BGP, IS-IS, IPv4/IPv6, MPLS, LDP, DHCP, VARP/VRRP, VRF, ECMP)
- System administration skills (AAA/TACACS, SNMP, Sflow, ACL)
- Cloud and AI technologies including QoS, FlowControl, PFC, packet forwarding, buffering, shaping, and policing
- Proficiency with troubleshooting tools (tcpdump, Wireshark, or similar packet analysis tools) — required
- Strong Linux comfort level — highly desired
- Experience with SONiC (open source network OS) — highly desired
- Working knowledge or hands-on experience with data center AI infrastructure — highly desired
- Shell scripting, Python, gNMI/gRPC, or Ansible familiarity — plus
- High-speed network troubleshooting (400G/800G), OSFP/QSFP/LPO optics, PRBS link diagnostics — plus
- BS in technical field (network-focused preferred); industry certifications preferred
- Excellent written and verbal communication skills for diverse audiences
- Customer-facing or prior TAC experience — highly desired
