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Arista Networks is seeking a Technical Solutions Engineer to serve as a top-tier support engineer, equivalent to a Tier 3 or Escalation Engineer. This role goes beyond standard support positions, offering direct engagement with customers and internal software/hardware development teams.
You will work in a non-siloed environment supporting all Arista products and the network protocols and features covered by EOS. Key responsibilities include:
- Respond to customer product inquiries via telephone and email
- Resolve customer concerns related to installation, operation, maintenance, product application, and compatibility
- Troubleshoot hardware and software problems, recommending corrective actions
- Perform dedicated lab testing and recreates in a dedicated lab environment
- Document customer communications and recurring technical issues to support product quality and development programs
- Work directly with customers and development teams to escalate and resolve complex issues
This position emphasizes interpersonal skills, deep product knowledge, and technical expertise in supporting daily customer-centric activities. You will have direct access to high-level engineering resources, streamlining the support process and raising customer satisfaction.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. The company is known for innovation in cloud computing, artificial intelligence, and software-defined networking.
REQUIREMENTS:
- Working knowledge of networking industry, products, and protocols
- Minimum 1–5 years hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies including: AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QoS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Highly desired: Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark or similar packet generation and analysis tools
- Highly desired: Strong comfort level with Linux
- Plus: Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)
