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Nilus is building an agentic AI workforce for corporate treasury and finance operations. The company automates cash reconciliation, liquidity forecasting, and finance ops across banking and ERP systems, serving Treasury, AR, and AP teams. Backed by Bessemer Venture Partners, Felicis, Perpetual Growth, and Better Tomorrow Ventures, Nilus is a Series A fintech company led by ex-fintech professionals.
As a Technical Operations Engineer on the Customer Operations team, you will own the full lifecycle of technical implementations for customers. Your responsibilities include managing bank connectivity setups, system integrations, and technical onboarding processes from start to finish. You'll troubleshoot integrations, investigate connectivity issues, analyze data, and develop practical solutions to technical challenges. A key part of the role is using AI and automation tools to streamline workflows, reduce manual work, and improve operational efficiency across the team.
You'll serve as a bridge between Operations and Product, identifying product gaps, suggesting improvements, and collaborating with Product and Engineering teams to enhance the platform. This is a hands-on role where you'll take proactive ownership of technical challenges, working both independently and collaboratively to drive tasks through resolution. You'll work directly with international customers, requiring strong communication and the ability to understand their technical needs.
The role is ideal for someone who enjoys problem-solving, takes initiative, and is eager to learn new technologies and systems quickly. You'll have the opportunity to gain broad experience at the intersection of technology, customers, operations, and product in a fast-paced startup environment.
REQUIREMENTS:
- 1–3 years of relevant experience in technical operations, implementations, integrations, Product Operations, or similar technical roles
- Strong technical aptitude: ability to understand systems, troubleshoot technical issues, and learn new technologies quickly
- Hands-on experience using AI tools to solve problems, build solutions, and automate workflows
- Excellent English with strong written and verbal communication skills and confidence working directly with international customers
- Curious, resourceful, and proactive problem-solver with willingness to take responsibility and figure things out
- Fast learner with strong work ethic, hands-on attitude, and ability to thrive in a fast-paced startup environment
NICE TO HAVE:
- Familiarity with APIs, SFTP, file formats, or system integrations
- Experience in a B2B SaaS environment
- Background in fintech, financial systems, or banking integrations
- Experience with scripting, no-code/low-code tools, or AI-driven automation
