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Salary: USD 169,920 - 315,600 / annual
Veeam Software, the Data and AI Trust Company, is seeking a Technical Lead Manager for Forward Deployed Engineering based in San Jose, CA. This is a hands-on technical leadership role managing a team of Forward Deployed Engineers who deliver complex customer deployments to the Securiti AI platform.
You will own three key areas: team growth and performance (hiring, onboarding, coaching, career development), delivery across a portfolio of enterprise accounts (planning, milestones, risks, timelines, customer outcomes), and the customer experience from first deployment through scaled use. You will stay close to the technical work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver.
Key responsibilities include:
- Managing and growing a team of Forward Deployed Engineers with focus on hiring, onboarding, coaching, performance management, and career development
- Owning delivery across multiple enterprise accounts, including planning, milestones, risks, and timelines
- Balancing team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
- Setting a clear operating rhythm for status updates, delivery tracking, risk management, and escalation
- Managing customer expectations with executive and technical stakeholders
- Reviewing solution architecture and guiding complex technical decisions
- Supporting deployments across cloud, hybrid, and on-premises environments (Kubernetes, containers, Linux, cloud infrastructure)
- Setting technical standards, reusable patterns, and playbooks for consistent delivery
- Championing AI-forward ways of working and automation to improve team speed and quality
- Partnering with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services
- Sharing field learnings with Product and Engineering to improve the platform
Requirements:
- 8–12+ years of experience in technical, customer-facing delivery roles (forward-deployed engineering, solutions engineering, platform engineering, or technical consulting)
- Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
- Strong program and delivery management skills with experience managing multiple customer accounts, timelines, risks, and priorities simultaneously
- Strong communication skills with ability to set expectations and build trust with executives, business leaders, engineers, and internal teams
- Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments
- Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisions
- Experience leading customer escalations with clarity, calm, and accountability
- Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectiveness
- Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environments
- High-ownership mindset with ability to build trust, create structure, and drive outcomes across people, programs, and customers
Bonus skills:
- Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domains
- Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scale
- Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographies
- Experience using delivery or project management tools to track multi-account programs
- Experience working in fast-paced, high-growth, geographically distributed teams
