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Salary: USD 91,770 - 100,000 / annual
Flywire is a global payments enablement and software company serving over 5,300 clients across education, healthcare, travel, and B2B industries. They are seeking a Technical Implementation Manager II to lead integration and implementation activities that drive client success and onboarding excellence.
In this role, you will serve as a subject matter expert in Flywire Integrations, guiding clients through Discovery, Portal configuration, Integration, Testing, and Go-live stages. You will consult clients on implementing Flywire's platform products including APIs, Payment Checkouts, and Recurring Payments solutions. Key responsibilities include:
• Lead multiple client implementation projects as the SME, ensuring successful execution
• Run workshops and client syncs throughout different implementation stages
• Provide post-implementation and hyper-care support to ensure smooth customer experience
• Match products and integrations to client needs
• Develop and maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve integration issues by providing technical support
• Foster an improving culture and customer experience
You will work with the North America Sales and Relationship Management teams in a quickly growing and dynamic environment. The role requires high-quality client management, project management, and technical consultation skills.
Technologies used include Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude, and Google Suite.
REQUIREMENTS:
Required:
• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services, or equivalent experience
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries
Preferred:
• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce
• Experience with Fintech, Technology, or Consulting companies
• Experience in Higher Education (Business Office, Cashiering, Financial Aid, Reconciliation processes)
• Knowledge of programming languages such as JavaScript, Liquid, Java, SQL, Python
