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Salary: USD 91,770 - 100,000 / annual
Flywire is seeking a Technical Implementation Manager II to lead client onboarding and integration activities for its payments platform. This role bridges the gap between sales/relationship management and product delivery, ensuring clients successfully implement Flywire's APIs, Payment Checkouts, and Recurring Payments solutions.
You will serve as a subject matter expert in Flywire integrations, guiding clients through Discovery, Portal configuration, Integration, Testing, and Go-live phases. Key responsibilities include:
• Consulting clients on implementing Flywire platform products and selecting the right integration approach for their needs
• Leading multiple concurrent client implementation projects as the primary technical point of contact
• Conducting workshops and client syncs to track progress through implementation stages
• Providing post-implementation and hyper-care support to ensure smooth adoption
• Troubleshooting and resolving integration issues with technical support
• Developing and maintaining product documentation in collaboration with Product teams
• Driving continuous improvement in implementation methodology, tools, and processes
• Relaying client feedback and pain points to Product teams to inform product vision
• Fostering a culture of continuous improvement and excellent customer experience
This is a hybrid role based in Austin, TX, supporting North America sales and relationship management teams.
REQUIREMENTS:
Required:
• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services, or equivalent experience
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills (written and oral)
• Experience implementing and configuring software (payment software preferred)
• Familiarity with APIs or JavaScript libraries
Preferred:
• Knowledge of Higher Education or ERP systems (Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce)
• Experience with Fintech, Technology, or Consulting companies
• Background in Higher Education (Business Office, Cashiering, Financial Aid, Reconciliation processes)
• Knowledge of programming languages (JavaScript, Liquid, Java, SQL, Python)
Technologies: Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude, Google Suite
