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Salary: USD 91,770 - 100,000 / annual
Flywire is seeking a Technical Implementation Manager II to lead integration and implementation activities for clients adopting Flywire's payments platform. This role bridges Sales, Relationship Management, and Product teams to ensure successful client onboarding and product adoption.
You will serve as a subject matter expert in Flywire integrations, guiding clients through Discovery, Portal configuration, Integration, Testing, and Go-live phases. Key responsibilities include:
• Consulting clients on implementing Flywire's platform products (APIs, Payment Checkouts, Recurring Payments)
• Leading multiple concurrent client implementation projects as the primary technical contact
• Conducting workshops and client syncs throughout implementation stages
• Providing post-implementation and hyper-care support
• Troubleshooting and resolving integration issues with technical support
• Developing and maintaining product documentation in collaboration with Product teams
• Driving continuous improvement in implementation methodology, tools, and processes
• Relaying client feedback and pain points to Product teams to inform product vision
• Fostering a culture of continuous improvement and excellent customer experience
Flywire is a global payments enablement and software company serving over 5,300 clients across education, healthcare, travel, and B2B industries. The company operates in 15 offices worldwide with 1,400+ employees representing 40+ nationalities.
REQUIREMENTS:
Required:
• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services, or equivalent experience
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills (written and oral)
• Experience implementing and configuring software (payment software preferred)
• Familiarity with APIs or JavaScript libraries
Preferred:
• Knowledge of Higher Education or ERP systems (Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce)
• Experience with Fintech, Technology, or Consulting companies
• Background in Higher Education (Business Office, Cashiering, Financial Aid, Reconciliation processes)
• Programming language knowledge (JavaScript, Liquid, Java, SQL, Python)
Technologies: Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude, Google Suite
