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BVNK is a stablecoin-powered financial stack for enterprises, now part of Mastercard. The company enables businesses to build financial products, unlock new markets, and move money across 130+ countries with 40+ licenses for fiat and digital assets. BVNK processes billions annually and is trusted by industry leaders including Corpay, Worldpay, Deel, and Flywire.
As a Technical Implementation Manager for APAC, you will own the end-to-end implementation of customers onto the BVNK platform following commercial close. You will serve as the primary implementation partner, coordinating technical integration, configuration, testing, dependencies, and internal stakeholders to move customers from signed contract to production go-live.
Key responsibilities include:
- Owning customer implementations from Solutions Engineering handoff through production launch
- Establishing and managing implementation plans, milestones, dependencies, and target launch dates
- Leading customer implementation kickoffs and establishing clear governance and ways of working
- Guiding customers through integration with BVNK's APIs, webhooks, authentication methods, and payment infrastructure
- Providing technical guidance and best practices while ensuring alignment with the agreed solution
- Coordinating testing, sandbox integration, configuration, certification, operational readiness, and production launch
- Acting as the primary coordination point between customers and BVNK teams
- Working closely with Engineering, Product, Compliance, Operations, and other internal teams to resolve blockers
- Troubleshooting technical integration issues and coordinating escalation to specialist teams
- Proactively identifying risks to scope, timeline, or launch readiness and establishing mitigation plans
- Maintaining clear communication with customer and internal stakeholders on progress, risks, decisions, and next steps
- Managing changes to implementation scope and ensuring material changes are appropriately assessed and agreed
- Ensuring implementations meet BVNK's technical and operational standards before production launch
- Creating repeatable implementation processes, playbooks, documentation, and best practices
- Identifying recurring implementation friction and providing feedback to Product, Engineering, and Solutions Engineering
- Conducting structured post-launch handoff to the appropriate ongoing customer owner
Requirements:
- Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations
- Experience in technical implementation, delivery, integration management, professional services, technical project management, or similar customer-facing role
- Strong understanding of payments infrastructure and payment flows; experience with stablecoins, digital assets, or crypto payment rails highly advantageous
- Proven ability to manage complex customer implementations involving multiple technical and business stakeholders
- Strong project and program management skills with ability to establish plans, manage dependencies, and drive customers and internal teams toward deadlines
- Ability to troubleshoot technical issues and work effectively with Engineering and Product teams to resolve blockers
- Excellent customer communication skills, including ability to set expectations and manage difficult conversations when timelines or requirements change
- Strong organizational and prioritization skills with ability to manage multiple concurrent implementations
- Ability to identify risks early, escalate appropriately, and maintain accountability across cross-functional teams
- Proactive, ownership-oriented mindset focused on achieving successful customer outcomes and reducing time to value
