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OneTrust is seeking a Technical Implementation Consultant to drive customer implementations and platform adoption for its AI-Ready Governance Platform. This role bridges OneTrust and customers, serving as the key contact post-sales to implement solutions, manage expectations, and identify product enhancements.
You will oversee end-to-end technical implementation and adoption for customer projects, providing creative execution for web-based portals and custom learning courses using OneTrust's CMS and learning authoring tools. You'll work with front-end technologies (HTML, CSS), design tools (Figma, Fig-jam), and Adobe Creative Suite to implement customer branding and assets. You'll deepen expertise in instructional design and web accessibility standards (ADA/WCAG).
Key responsibilities include:
- Manage customer relationships and serve as primary technical contact throughout implementation
- Implement web portals and pages on CMS platforms based on customer assets and brand guidelines
- Create custom courses and branding on learning authoring tools
- Work cross-functionally with UI/UX design, marketing, product management, and engineering
- Prioritize and resolve escalated customer issues
- Monitor customer adoption and provide leadership with insights on business needs
- Act as system and regulatory best-practice expert, advising on privacy and ethics program optimization
- Document processes, workflows, and project progress in Salesforce
- Advocate for customers to Product Management and Engineering
- Provide strategic support to Sales, Professional Services, and Business Development
The role operates within OneTrust's Content Customization team, which combines project management discipline with technical acumen and design expertise, functioning like a boutique agency within the Professional Services organization.
Company culture emphasizes office-first approach with three days per week in office for most roles, though specific flexibility may apply depending on position scope.
**Requirements:**
- BA/BS or MS in Computer Science, Web Design/Development (bootcamp-friendly), Engineering Management, or Information Technology/Systems
- 2–5 years of relevant experience in software development, professional services, solution engineering, design, or technical consulting, with expertise in architecting, supporting, or rolling out new technology and solution initiatives
- Experience with front-end technologies and design frameworks
- Proven customer-facing relationship building skills and genuine enthusiasm for working directly with customers
- Ability to engage across corporate functions (Professional Services, Support, Product Management)
- End-to-end implementation experience, ideally on a SaaS platform or at a creative agency
- Excellent verbal and written communication skills, including ability to chair meetings and host trainings
- Technical proficiency: HTML, CSS, Figma (or wireframing tools), Acquia (or CMS), Gomo (or learning authoring tools), Salesforce, Jira (plus), SSO, Domain Management
- Proficiency in Microsoft Office suite
- Ability to build relationships across marketing, product, sales, and engineering stakeholders
**Preferred/Extra Awesome:**
- Knowledge of HTTP, SSO, SCORM packages, domain management
- Learning Management Systems experience
- Functional experience in Privacy, Ethics, or GRC fields
- Industry certifications (CIPP/E, CIPM, GRCP, CPA, CISA, LPEC, etc.)
- Experience managing senior/C-level stakeholders across multiple customers
- Language skills in German, French, Spanish, or Italian
