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Salary: USD 120,000 - 160,000 / annual
Nametag is a category leader in identity verification, security, and account protection. They are building a remote-first team where engineers thrive in both technical depth and customer engagement.
You will serve as the technical escalation point for customer-reported issues, acting as a bridge between customers and the core engineering team. This is a hands-on technical problem-solving role with real ownership, ideal for someone who enjoys debugging and writing lightweight code to unblock customers quickly.
Key Responsibilities:
- Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments
- Debug in production environments: inspect API payloads, webhook logs, OAuth exchanges, and race conditions that surface under real-world load
- Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance
- Reproduce issues, isolate root causes, and ensure fixes are fully validated before release
- Gather structured context and relay actionable insights to engineering for long-term fixes
- Recommend integration best practices across authentication flows, REST APIs, and IAM platforms
- Improve internal support tooling, documentation, and runbooks based on recurring patterns
- Surface common pain points and influence product priorities
Technical Stack:
- Primary languages: Go, TypeScript
- Secondary languages: Python, Ruby, and others used by customers
- REST APIs, OAuth, Webhooks
- Authentication and identity workflows (OIDC, SSO, Token Exchanges)
- Scripting and debugging tools: Python, Node.js, Bash
- Identity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, custom IAM stacks
- Systems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, observability stacks
Requirements:
- Work Authorization: Must be legally authorized to work in the United States without current or future need for visa sponsorship (firm requirement)
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
- Client-facing experience with ability to communicate clearly and empathetically with both technical and non-technical stakeholders
- Strong debugging skills across APIs, backend integrations, or authentication workflows
- Comfort writing lightweight scripts or tools to diagnose and unblock issues
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar
