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Scribe is seeking an Engineering Manager for QA to lead the quality assurance function as the company scales its desktop apps and browser extensions across enterprise customers. You will manage a distributed team of QA engineers and own the QA roadmap, balancing release velocity with reliability across Mac, Windows, Chrome, and Edge platforms.
Key responsibilities include:
- Leading and developing QA engineers through coaching, clear expectations, actionable feedback, and career growth support
- Owning the QA roadmap with priorities driven by customer impact and release readiness
- Partnering with Engineering, Product, Design, and Customer Success to define quality gates and surface risks early
- Building repeatable reproduction capabilities to recreate customer environments, isolate failures, and validate fixes
- Improving testing approaches by combining exploratory testing, targeted automation, and engineering-owned coverage for performance, session persistence, authentication, and capture correctness
- Communicating quality evidence, uncertainty, and next steps clearly to both technical and nontechnical stakeholders, including customers
- Working directly with customers and their IT teams when issues require hands-on investigation
Scribe's product helps organizations capture workflows and turn that knowledge into resources for people and AI. The company values ownership, rapid learning, and helping others do exceptional work.
Requirements:
- Proven experience managing QA engineers and driving meaningful quality improvements at a high-growth technology company
- Strong track record of coaching people, managing performance, and building teams that take ownership
- Experience recreating customer environments to reproduce difficult issues and verify fixes before release
- Ability to translate product and customer risks into practical QA strategy with clear priorities and measurable results
- Comfort leading conversations outside engineering, aligning stakeholders, and explaining technical trade-offs to customers
- Sound technical judgment with ability to stay close to the work and help others solve problems independently
- Ability to handle ambiguity, knowing when to investigate further, escalate risks, or move a release forward
- Experience with desktop apps, browser extensions, enterprise device management, security software, or authentication is especially relevant
- Experience leading a distributed team is valuable
