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Salary: USD 146,400 - 256,200 / annual
ServiceNow is seeking a Senior Technical Consultant to serve as the functional and technical expert in customer engagements with the Logik application (Configure, Price, Quote platform). This role focuses on configuring Logik solutions based on leading practices to achieve customer outcomes and drive business value.
Key Responsibilities:
- Participate in customer workshops to assess current processes and design future-state solutions
- Design and deliver Logik solutions with technical architecture aligned with ServiceNow standards and best practices
- Provide oversight and unit testing of code developed by partners or customer teams
- Advise customers on leveraging Logik capabilities to improve business processes
- Provide product feedback to development teams based on customer engagement insights
- Travel up to 50% for customer engagements
You will work at the intersection of enterprise software implementation and AI-driven process improvement, helping Fortune 500 companies modernize their front-office operations. The role requires deep technical expertise in enterprise software, strong problem-solving skills, and the ability to translate complex customer needs into scalable solutions.
Requirements:
- Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Experience implementing enterprise software, particularly in front-office functions
- Ability to travel up to 50%
- Demonstrated success driving complex issues through analysis and resolution
- Strong collaborative working style
