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Salary: USD 146,400 - 256,200 / annual
ServiceNow is seeking a Senior Technical Consultant to join the Customer Outcomes team. In this role, you will be the functional and technical expert responsible for configuring the Logik application (Configure, Price, Quote) based on leading practices to deliver solutions that achieve customer outcomes.
Key responsibilities include:
- Participate in customer workshops to assess current processes and design future-state solutions
- Design and deliver Logik solutions with technical architecture aligned with ServiceNow standards and best practices
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on leveraging Logik application capabilities to improve business processes
- Provide feedback to product development based on customer engagement experiences
You will work with enterprise clients in the front office space, helping them integrate AI into workflows, decision-making, and problem-solving. This is a hands-on technical role requiring deep expertise in enterprise software implementation and the ability to drive complex issues through analysis and resolution.
The position requires up to 50% travel. ServiceNow offers flexible work personas (flexible, remote, or required in office) based on the nature of work and assigned location.
Qualifications:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Experience implementing enterprise software, particularly in the front office
- Ability to travel up to 50%
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
