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Razorpay is India's leading full-stack fintech company, processing $180+ billion in annualized transactions and powering businesses from early-stage startups to India's largest enterprises. The company provides a comprehensive payment and financial technology platform spanning checkouts, payroll automation, fraud detection, reconciliation, and payouts across India, Singapore, and Malaysia.
As a Technical Consultant, you will work directly with developers, merchants, and internal teams to resolve post-integration technical issues, provide consulting support, and share best practices. You will report to the head of Technical Support within Business Engineering and ensure successful resolution of merchant tickets and queries.
Key responsibilities include:
- Address technical queries on APIs, plugins, and the complete Razorpay product suite
- Communicate technical issues to merchants and internal departments, including discussions with CXOs and technical teams
- Identify irregularities and unexpected behaviors in Razorpay products and services
- Provide timely Level 2/3 support to merchants using product knowledge and technical troubleshooting skills
- Report issues and bugs to Product and Software Engineering teams via Jira, collaborating toward resolution
- Capture and track issues in FreshDesk CRM, updating progress regularly
- Act as a technical advocate and expert on Razorpay products, implementations, and usage
- Enhance merchant experience by resolving technical issues independently without redirecting to developers
- Travel to client sites as needed to resolve complex integration issues
Requirements:
- Ability to explain complex technical information in simple, clear terms to non-IT personnel
- Ability to handle complex issues and drive closure with minimal dependency
- Logical thinker with strong analytical and problem-solving skills
- Up-to-date technical knowledge in the payment gateway domain (preferred)
- In-depth understanding of multiple products and processes
- Strong interpersonal skills and quick decision-making ability
- Knowledge of at least one frontend technology (HTML, CSS, JavaScript, Angular, Flutter, React Native) and one server-side technology (Java, C++, Python, Go)
- B.Tech or M.Tech degree with internship experience
