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Arcadia is an AI-powered energy intelligence platform for enterprises, helping Fortune 2000 companies manage utility bills, procure energy, and advance sustainability at scale. The platform combines unified data, AI-powered analytics, and expert advisory to help teams save money, mitigate risk, and reduce carbon emissions.
We are hiring a Team Lead for RevOps QA to lead a team of QA professionals in Chennai. This is a people-management role with responsibility for team performance, quality assurance processes, and operational excellence in revenue operations quality control.
Key Responsibilities:
- Lead and manage a team of QA professionals, providing coaching, mentoring, and performance feedback
- Oversee QA processes, ensuring adherence to SLAs, KPIs, quality standards, and productivity targets
- Manage backlog, prioritize work, and allocate resources effectively across the team
- Investigate complex issues, identify root causes, and provide clear direction to resolve them
- Monitor team performance metrics and identify actionable improvement opportunities
- Collaborate with cross-functional teams and external stakeholders (utility providers, etc.)
- Optimize processes and drive continuous improvement initiatives
- Manage competing priorities and make timely operational decisions
- Prepare operational reports and analyze team performance data
- Maintain strong attention to detail and ensure data accuracy across all QA activities
Requirements:
- 8+ years of total experience, with at least 3+ years in a people-management role
- Undergraduate or Postgraduate degree from a reputed institution
- Strong analytical and problem-solving skills with ability to investigate issues and identify root causes
- Hands-on knowledge of analytics and spreadsheet tools (Google Suite, Microsoft Excel)
- Strong understanding of SLA, KPI, quality, productivity, and backlog management
- Excellent stakeholder management and communication skills
- Strong coaching and mentoring capabilities with ability to provide constructive feedback
- Experience managing performance issues effectively
- Good working knowledge of Microsoft Excel and operational reporting
- Ability to work with multiple systems, data sources, and cross-functional teams
- Continuous-improvement mindset with interest in process optimization and automation
- Strong ownership, accountability, and ability to work in fast-paced environments
- Experience working with utility providers or external stakeholders is an added advantage
