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SPHERE Technology Solutions is seeking an experienced Systems Engineer to join their Identity & Access Management team. This is a hands-on, customer-facing role responsible for deploying, integrating, supporting, and improving identity-focused infrastructure and SPHEREboard solutions.
You will combine strong systems-administration fundamentals with identity, data, automation, and interpersonal skills to resolve complex issues and deliver reliable customer outcomes. This role is ideal for a systems administrator or infrastructure engineer who has owned Active Directory, authentication services, Windows or Linux platforms, scripting, and production troubleshooting, and who wants to build deeper expertise across IAM and identity security.
Key Responsibilities:
- Engineer and administer identity infrastructure: configure, maintain, and troubleshoot Active Directory, Microsoft Entra ID, LDAP, authentication services, service accounts, certificates, DNS, and related Windows or Linux components.
- Deploy and support SPHEREboard: install and configure application, database, and scan-server components; enable connectors; validate services and access; establish schedules; and support operational handoff.
- Integrate enterprise data sources: connect directories, servers, databases, PAM platforms, HR sources, and other systems using native connectors, SQL, PowerShell, REST APIs, and structured data formats.
- Automate repeatable work: build and maintain PowerShell-based automation for data collection, transformation, validation, monitoring, and operational support.
- Work confidently with data: develop and troubleshoot SQL queries, views, stored procedures, and data mappings; reconcile source inventories and validate completeness and accuracy.
- Troubleshoot end-to-end: diagnose issues across identity, operating systems, networks, permissions, certificates, application services, databases, connectors, and source data.
- Build trusted customer relationships: demonstrate strong customer-facing skills by partnering with clients to understand business needs, translate technical concepts into clear communications, and deliver timely resolution of system administration requests.
- Operationalize deployments: create runbooks, configuration records, test evidence, support procedures, and training materials that enable reliable customer ownership.
- Apply secure engineering practices: use least privilege, controlled change, secure credential handling, logging, validation, and clear escalation paths throughout implementation and support.
- Improve the product and practice: partner with Engineering, Product, Support, and Services to identify defects, close documentation gaps, improve deployment patterns, and share field learning.
What Success Looks Like:
- Deployments and integrations are delivered securely, accurately, and with clear acceptance evidence.
- Identity, infrastructure, connector, and data issues are diagnosed methodically and resolved with minimal escalation.
- Automations and technical solutions are reliable, maintainable, documented, and appropriate for production use.
- Customers trust your technical judgment, approachable style, clear communication, follow-through, and ownership.
- Field experience becomes reusable documentation, stronger deployment standards, and actionable product feedback.
About SPHERE:
SPHERE is the global leader in Identity Hygiene, dedicated to reshaping modern identity programs by embedding foundational identity fabric that enables organizations to quickly reduce risks. Their solutions deliver immediate time-to-value by leveraging automation to discover, remediate, and secure identities. The company operates through an identity lens that protects an organization's accounts, data, and infrastructure.
REQUIREMENTS:
- 3–5+ years of hands-on experience in systems administration, systems engineering, infrastructure engineering, IAM engineering, or a closely related role.
- Strong administration and troubleshooting experience with Windows Server and Active Directory; working knowledge of Linux/Unix administration.
- Practical understanding of DNS, TCP/IP, firewalls, ports, proxies, certificates, service accounts, permissions, scheduled services, and remote connectivity.
- Proficiency with PowerShell for administration and automation.
- Working SQL skills, including joins, filtering, data validation, and troubleshooting; ability to grow into stored procedures, views, indexing, and performance analysis.
- Experience supporting production applications or infrastructure and diagnosing multi-system issues from symptoms through root cause.
- Familiarity with identity and authentication concepts such as directory services, group membership, role-based access, SSO, MFA, SAML, OAuth/OIDC, or Kerberos.
- Demonstrated customer-facing experience; able to build rapport, listen carefully, explain technical findings, manage expectations, and remain professional under pressure.
- A security-minded approach to privileged access, credentials, change control, data handling, and operational reliability.
PREFERRED EXPERIENCE:
- Microsoft Entra ID, hybrid identity, Group Policy, federation, or enterprise SSO administration.
- Microsoft SQL Server administration and advanced SQL development, including stored procedures, views, indexing, and query optimization.
- IAM, IGA, or PAM platforms such as SailPoint, Okta, CyberArk, or comparable technologies.
- Cloud platforms and identity services in Azure, AWS, or Google Cloud.
- REST APIs, JSON, XML, Python, Bash, Git, or infrastructure-as-code practices.
- Experience deploying enterprise software or delivering technical solutions in customer environments.
- Relevant Microsoft, Linux, cloud, security, or identity certifications.
