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FlixBus is seeking a Support Engineer to join its globally distributed IT Infrastructure Support Team within the Foundation Division. You will be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.
Key Responsibilities:
- Resolve employee IT requests efficiently via ticketing system, providing smooth and friendly support experiences
- Manage device lifecycle end-to-end: hardware procurement, provisioning, setup, asset tracking, and troubleshooting
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
- Help employees maximize Atlassian tools such as Jira, Confluence, and JSM
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
- Build hands-on experience with device management platforms and IT infrastructure tooling
- Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects
The role offers a hybrid work model with flexibility to balance work and life, work-from-anywhere options (up to 60 days per year), travel perks (12 free Flix vouchers plus 12 discount vouchers), wellbeing support including confidential counseling, learning and development opportunities, and a mentoring program.
Requirements:
- Degree, certification, or vocational training in an IT-related field (Information Technology, Computer Science, or Information Systems)
- 2–4 years of experience in IT support, service desk, or technical customer support
- Solid working knowledge of Office 365 and standard workplace collaboration tools
- Ability to communicate clearly and patiently with non-technical users
- Curiosity and genuine eagerness to learn new technologies and workflows
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) — preferred
- Experience administering Atlassian tools (Jira, Confluence, JSM) — preferred
- Experience supporting employees across multiple time zones or global offices — nice to have
The company encourages applications from candidates who may not meet 100% of requirements but believe they could have an impact.
