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SingleStore is seeking a Support Engineer to join its technical support team in Bangalore. This role is heavily engineering-focused, requiring deep technical expertise to resolve complex database issues for enterprise customers.
You will serve as a frontline technical expert, providing email and live support to customers using SingleStore's distributed SQL database. Your responsibilities include diagnosing and reproducing product issues, performing QA, submitting formal bug reports, and collaborating with development teams, query performance engineers, product managers, and infrastructure SREs. You will investigate database internals, memory allocators, Linux configurations, and SQL query behavior to identify root causes. Beyond reactive support, you will improve internal processes, author runbooks and public documentation, and help the team enhance efficiency.
The role requires working 11:30 AM–8:30 PM IST, Monday–Friday (9 hours daily), with participation in on-call rotations that may include weekends and holidays.
SingleStore is a venture-backed, cloud-native distributed SQL database company headquartered in San Francisco with global offices including Bangalore, London, Lisbon, Dublin, and others. The platform unifies transactions and analytics to power data-intensive applications.
**Requirements:**
- 4+ years of advanced customer-facing technical support experience
- Experience with MySQL or MySQL-like databases (MariaDB, Aurora, etc.) and SQL query optimization
- Solid Kubernetes and sysadmin skills; hands-on with Linux, system I/O utilization, network throughput measurement, and log file analysis
- Experience with a scripting or coding language (Python, Bash, Go, or similar) for problem-solving and code navigation
- Familiarity with distributed systems and AWS/GCP; understanding of deployment, maintenance, performance analysis, and bottleneck identification
- Strong written and verbal English communication skills; ability to explain technical concepts to diverse audiences
