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SpaceXSI is building Super Intelligence infrastructure, including Colossus supercomputers and Grok models. The Operations Engineering team owns 100% GPU uptime across multi-campus, hyperscale GPU infrastructure in Memphis on a 24/7 basis. This role is critical to the mission: every minute of downtime costs training throughput and customer commitments.
You will staff a 24/7 rotation owning incident management end-to-end, from internal Grok teams and external datahall tenants back to facility operations. You hold central control authority to determine what compute is impacted or drained and own the system-wide response. Day-to-day responsibilities include site sustainment operations, resolving rack-level compute issues, and dispositioning issues across Site Operations (compute) and Facility Operations (power and cooling).
You will lead acceptance and deployment testing campaigns to bring new data halls fully online, develop production scripts and automation for datahall bring-up, and build automation behind the NOC Bot—the automated monitoring layer replacing traditional technician NOCs. You'll develop and maintain manufacturing-planning-style work instructions to help technicians work more efficiently and safely, own and document the live, changing state of datahall operations, and enable Site Ops and Fac Ops technicians to do their jobs more efficiently.
Think of this as the datacenter equivalent of SpaceX Launch Engineers and Launch Controllers: engineers and specialists with system-level knowledge of the whole site.
REQUIREMENTS:
- High school diploma or equivalent and 2+ years of experience in datacenter, critical facilities, HPC, or similar large-scale operations. An Associate's or Bachelor's degree in a technical field is a plus.
- Must be able to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed.
- Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use.
- Must be willing to work extended hours as needed during incidents or datahall bring-up.
PREFERRED EXPERIENCE:
- System-level knowledge of datacenter sites spanning compute, network, power, and cooling.
- Experience owning or running incident response in a 24/7 operations environment.
- Specialized troubleshooting skills across rack-level compute and facility systems.
- Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters.
- Production scripting and automation experience (e.g., Python, Bash).
- Experience writing work instructions, procedures, or manufacturing planning for technicians.
- Experience supporting GPU, AI, or high-performance computing environments at scale.
- Ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents.
- Enthusiasm for SpaceXSI's mission and ability to thrive in a fast-paced, high-ownership environment.
