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Hey Rowan is reinventing the ear piercing experience by prioritizing safety, clinical expertise, and customer experience. Every piercing is performed by licensed nurses and guided by the Rowan Clinical Piercing Standard®, paired with hypoallergenic products. The company operates brick-and-mortar locations across the US as a differentiated alternative to traditional retail piercing models.
In this role, you will support multi-location studio operations and communications across the Rowan network. Your responsibilities span three core areas:
Studio Communications: Manage day-to-day Yoobic administration and execution, including communications and tasking. Build, schedule, and maintain missions and training courses. Monitor completion and follow up on outstanding studio tasking. Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.
Studio Operations Support: Monitor studio compliance with established operational processes and identify recurring operational issues. Maintain SOPs, FAQs, job aids, and other operational resources, ensuring documentation is current and appropriately versioned. Support continuous improvement by gathering and surfacing studio feedback and operational insights. Assist with studio implementation of VM updates including coordination, communication, execution, and follow-up. Travel to studios as needed to support VM execution, project launches, and other operational initiatives.
Project & Workflow Management: Maintain Asana projects, tasks, trackers, deadlines, and dependencies. Track deliverables on operational projects and follow up with stakeholders to keep work moving forward. Support coordination of operational initiatives and escalate risks, delays, or recurring issues to the Director of Retail Operations.
You will work independently while partnering closely with cross-functional teams, managing multiple projects and deadlines simultaneously.
REQUIREMENTS:
- 2–4 years of experience in retail operations, field operations, project coordination, business operations, or a related field
- Experience supporting multi-location retail or service environments preferred
- Strong organizational and project-management skills with exceptional attention to detail
- Comfortable managing multiple projects and deadlines simultaneously
- Strong written and verbal communication skills
- Proficiency with Google Workspace and project-management tools
- Experience with Asana, Yoobic, or similar workflow/communication platforms preferred
- Comfortable working with spreadsheets, operational data, and reporting
- Ability to identify issues, prioritize work, and escalate appropriately
- Ability to work independently while partnering closely with cross-functional teams
