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UiPath is seeking a Strategic Program Manager to serve as the single accountable owner for post-implementation success on the company's most strategic accounts in the DACH region. This is a customer-facing role at the intersection of Customer Success and Professional Services, reporting to the Regional Customer Success leader.
You will steer all Professional Services, Partner, and Customer Engineering workstreams as one integrated program, governing budgets and roadmaps while serving as the customer's primary counterpart for turning a deployed automation platform into scaled, measurable business outcomes.
Key responsibilities include:
**Customer Leadership:** Act as the primary counterpart for the overall automation program from program leads and Centers of Excellence up to executive sponsors. Run program governance cadences including steering committees, program reviews, QBRs, and executive alignment sessions. Build joint program roadmaps aligned with customer business priorities and UiPath's product direction. Escalate and resolve delivery, adoption, or relationship risks early, bringing in appropriate UiPath leaders.
**Professional Services Delivery Oversight:** Own the end-to-end view of all Professional Services delivery across your accounts, including scope, timelines, budgets, resourcing, and quality across every active Statement of Work. Work with PS project managers, solution architects, and engineers to ensure workstreams deliver on time, within budget, and to agreed outcomes. Manage handover from implementation into Day 2 operations to ensure solutions are adopted, run stably, and scale. Prioritize across workstreams and resolve conflicts on scope, dependencies, and capacity.
**Multi-Entity Program Governance:** Coordinate federated setups with multiple operating entities, central CoEs or shared service centers, and different delivery and support models. Align implementation partners and system integrators with UiPath's delivery approach and customer governance. Create one transparent view of status, risks, and decisions across entities, regions, and partners.
**Commercial and Contract Governance:** Track SoW budgets and burn, license consumption and prepaid credits, and act early on underuse or expiry. Spot scope changes and new needs, bringing them to the Account Executive as qualified opportunities. Support renewal readiness by documenting delivered value and open commitments.
**Measurement and Reporting:** Define and track program success metrics including on-time and on-budget delivery, use cases in production, consumption, adoption, value realized, and customer satisfaction. Report program status, results, and risks to customers and UiPath leadership in clear, consistent formats. Share customer insights and lessons learned with Product, Engineering, PS, and Sales to shape wider decisions.
**Requirements:**
- 8+ years in enterprise program management, professional services delivery, or customer success leadership, ideally in B2B software or SaaS
- Track record of leading complex, customer-facing programs with multiple workstreams, budgets, and stakeholders, from implementation through scaled operations
- Experience overseeing professional services or consulting delivery: SoWs, budgets, resourcing, quality, and change control
- Experience in multi-entity or global organizations, coordinating operating entities, shared service centers, and implementation partners
- Credibility with senior customer stakeholders, including C-level and executive sponsors, with confidence to run steering committees
- Solid understanding of the customer lifecycle: implementation, adoption, value realization, renewal, and expansion
- Strong analytical skills and ability to use data to show progress and business impact
- Familiarity with automation, AI, or enterprise platforms, enough to engage credibly with architects and CoE teams
- Excellent communication and stakeholder management skills, comfort in fast-paced, ambiguous environments
**Nice to have:**
- Background in consulting or Big 4 delivery
- Certification in PMP, PRINCE2, or SAFe
- Experience with Salesforce, program management tools (Smartsheet, Jira, Asana), and CS platforms (Gainsight)
