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Salary: USD 176,100 - 308,200 / annual
ServiceNow is seeking a Staff Voice AI Engineer with SRE/DevOps expertise to build software solutions for operational challenges in the cloud-native Voice AI space. You will own the full lifecycle of systems—from design through implementation, testing, and delivery—focusing on deployments, observability, monitoring, high availability, disaster recovery, and continuous integration.
Key responsibilities include:
- Building high-quality, scalable, and reusable code while enforcing best practices in software engineering architecture, code reviews, and unit testing
- Collaborating with product owners to understand requirements and deliver end-to-end solutions
- Integrating large language models (LLMs) into voice platforms and real-time communication systems
- Mentoring colleagues and fostering knowledge-sharing across telecom and AI engineering disciplines
- Operating and optimizing highly available distributed cloud-native workloads
This is a senior individual contributor role with significant technical scope and mentorship responsibilities. You will work at the intersection of voice infrastructure, AI/ML systems, and DevOps practices, solving complex problems in a cloud-native environment.
Requirements:
- 4+ years of experience operating highly available distributed cloud-native workloads on container platforms (e.g., Kubernetes)
- 4+ years of development experience with Python, GoLang, Java, or similar languages
- 2+ years of experience building and operating Voice AI applications (strong asset)
- Experience integrating applications on top of LLMs (Prompt Engineering, Agents, and Skills)
- Working experience building distributed systems with cloud-native software
- Experience with software-defined networking, infrastructure as code, and configuration management
- Experience with DevOps tooling (Helm, Ansible, Kubernetes, Prometheus, Splunk, GitLab CI) considered an asset
- Critical thinking around AI integrations for work processes, decision-making, and problem-solving
- Experience building with AI tools such as Claude Code, Cursor, or Windsurf
