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Parloa is building agentic AI for enterprise customer experience, having powered over one billion interactions for companies like Booking.com, HealthEquity, Allianz, and SAP. The company is backed by General Catalyst, EQT Ventures, and Altimeter Capital.
You will join the Design team as a Staff UX Researcher, leading both hands-on research and research operations. Your dual mandate is to conduct high-impact qualitative and quantitative research on critical customer and product questions, while simultaneously enabling and scaling research practices across the organization.
Key responsibilities include: conducting mixed-method research into complex, ambiguous problems around how users understand, trust, control, and collaborate with AI; shaping product decisions and strategy through customer evidence; coaching embedded Product Designers to conduct independent research; establishing and evolving Research Operations (participant recruitment, tooling, governance, knowledge management); and building organizational knowledge by connecting insights across teams and identifying strategic patterns.
You will work closely with Product, Design, Engineering, AI teams, and leadership. The research scope spans both complex B2B/expert users (those building and managing AI agents) and end-users (those interacting with agents), requiring adaptability across different contexts and expertise levels.
Parloaoperates with high intensity: fast execution, direct feedback, and expectation for meaningful contribution from day one. The company is beyond earliest-stage startup but retains startup velocity and ownership culture.
REQUIREMENTS:
- Excellent mixed-method researcher with deep qualitative expertise and strong quantitative research skills
- Experience researching both complex B2B/expert and consumer/end-user experiences
- Comfortable starting with ambiguous problems, identifying what needs understanding, and determining appropriate research approaches
- Track record of research influencing meaningful product decisions, priorities, or strategy
- Strong synthesis and storytelling skills; ability to communicate complex evidence clearly to different audiences
- Experience enabling others to conduct high-quality research through coaching, frameworks, or methodological guidance
- Experience building or improving Research Operations and creating systems that increase quality and speed
- Comfortable creating clarity and direction in ambiguous, fast-moving environments; ability to influence across teams without authority
NICE TO HAVE:
- Experience researching AI-powered products or emerging technologies where user mental models and behaviors are evolving
- Experience with conversational, voice, or multimodal experiences
