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Hinge Health is seeking a Staff Software Engineer to join the Service Enablement team, which builds the platforms, services, and engineering practices that enable other teams to ship software safely and quickly. This is a hands-on Staff Engineer role where you will write production code, lead architecture and design reviews, participate in operational response, and mentor engineers across the organization.
You will own multi-quarter technical roadmaps for one or more Service Enablement domains, focusing on what internal engineering teams actually need. Your work will span developer experience, cloud and service platforms, reliability, observability, security, CI/CD, and AI/ML enablement. You will lead architecture and design for highly available, secure, and maintainable platforms that cross pod boundaries, and build paved roads for service development, deployment, and operational ownership.
Key responsibilities include improving developer productivity through automation and self-service workflows, setting practical standards for SLOs and incident response, working with product and engineering teams to run AI and ML workloads reliably and cost-efficiently, and de-risking ambiguous problems with prototypes and experiments. You will write and lead RFCs and design reviews, take part in production operations to eliminate recurring failure modes, and deliver large initiatives from strategy through production adoption while measuring results in platform adoption, developer productivity, reliability, and cost.
You will mentor engineers, coach senior engineers into broader technical leadership, and help raise the bar for engineering practice across the organization. This role involves close collaboration with Engineering, Product, Security, Data, ML, and Infrastructure teams. The position is based in Bengaluru with regular interaction with colleagues in San Francisco, requiring openness to meetings in late evening IST (8:30pm–10:30pm) to align with Pacific Time.
Hinge Health is an AI-powered healthcare platform focused on musculoskeletal (MSK) care, available to over 20 million people across 2,550+ employers. The company is headquartered in San Francisco with offices in Montreal and Bangalore.
REQUIREMENTS:
- Bachelor's degree (or equivalent) in Computer Science, Engineering, or related technical field
- 10+ years of professional software development or equivalent depth building and operating production systems
- 4+ years with at least one modern programming language (TypeScript/JavaScript, Go, Python)
- 4+ years across the full software development lifecycle: design, implementation, testing, deployment, and production operations
- 4+ years of experience in cloud infrastructure and containerized workloads (AWS, Kubernetes, EKS)
- Experience in software design and distributed systems fundamentals: reliability, scalability, performance, failure modes, and API/platform contracts
- Experience operating production systems, including observability, incident response, root cause analysis, and reliability improvement
- Experience treating internal platforms and developer experience as products, with attention to usability, adoption, and measurable outcomes
- Experience with AI tools such as GitHub Copilot, Cursor, Claude, etc.
PREFERRED QUALIFICATIONS:
- Experience building internal developer platforms, service templates, golden paths, CI/CD systems, or self-service infrastructure
- Experience with platform security, identity and access management, compliance controls, or secure-by-default engineering
- Experience supporting AI/ML teams with inference infrastructure, model serving platforms, evaluation workflows, or cost and performance optimization
- Experience defining and maintaining SLOs and SLAs, using error budgets, service-health metrics, alerting, on-call practices, incident response, and root-cause analysis
- Experience with event-driven systems, workflow orchestration, service networking, or large-scale data and messaging infrastructure
- Experience defining platform metrics such as adoption, deployment lead time, change failure rate, availability, developer satisfaction, or operational toil
- Experience mentoring senior engineers or acting as technical lead for platform migration, modernization, or organization-wide launch
- Experience working in healthcare, privacy-sensitive, regulated, or high-trust environments
