SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 131,000 - 190,000 / annual
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to AI innovators. The company has surpassed $400M ARR and is on the Forbes Cloud 100 for four years running.
As Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you will lead strategic, cross-functional initiatives that strengthen customer engagement and translate customer insights into measurable business impact. You'll report to the Senior Manager, Operations & Programs and work across GTM, Product, Engineering, RevOps, and other teams to improve customer journeys, feedback loops, and adoption of new programs and processes.
Key responsibilities include:
- Lead strategic programs spanning Voice of Customer, customer content, advocacy, and customer engagement initiatives
- Establish clear plans, owners, milestones, dependencies, and success measures to improve visibility and execution
- Build scalable systems to collect, synthesize, and activate customer feedback, connecting insights to product decisions and measurable improvements
- Lead cross-functional initiatives that improve customer handoffs, feedback loops, and critical moments across the customer lifecycle
- Partner with Customer Experience, GTM, Product, Engineering, and RevOps teams to manage tradeoffs and deliver shared outcomes
- Present concise, recommendation-led updates to team meetings, company forums, and executive stakeholders
- Support rollout, communications, enablement, and adoption for new programs, tools, and ways of working, identifying opportunities for simplification and automation
1Password is deeply committed to AI adoption across GTM—all team members are expected to become power users of AI tools daily to work smarter and move faster. The company has embedded AI into real-time coaching, customer interaction, and insight generation to create more time for meaningful engagement.
Note: All go-to-market roles require in-person onboarding in Toronto. Occasional travel is expected, including department offsites, quarterly meetings, and customer events across Canada, USA, and EMEA.
REQUIREMENTS:
- 6+ years of experience in program management, operations, strategy and operations, or related field, including customer-focused programs
- Demonstrated ability to lead complex, cross-functional initiatives from scope through implementation, adoption, and transition to ongoing ownership
- Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment
- Strong executive presence and communication skills; ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels
- Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and technical knowledge levels
- Demonstrated experience using AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, or operational efficiency
- Preferred: Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education. Familiarity with Asana, Notion, or project management certification helpful.
