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Salary: USD 210,000 - 235,000 / annual
Ironclad is building AI-powered contract lifecycle management (CLM) software for enterprise customers, leveraging a dataset of over 2 billion contracts. As a Staff Product Designer, you will lead design strategy for major platform areas end-to-end, from problem framing through launch, iteration, and measurement. You'll shape how legal and business teams experience contracts, with a focus on AI-powered experiences and agentic workflows.
Key responsibilities include:
- Lead design strategy for a major CLM platform area, connecting design decisions to customer outcomes such as adoption, time saved, cycle-time reduction, and product quality.
- Shape AI-powered experiences and agent behavior, determining where agents should assist or act, what context they need, how users maintain control, and how experiences communicate grounding, provenance, confidence, and limitations. Design for trust, explainability, human-in-the-loop control, evaluation, monitoring, and safe failure modes.
- Prototype quickly using AI-native tools and emerging methods as a default workflow practice. Use prototypes to explore interaction models, test concepts with customers, and work through technical tradeoffs with engineering.
- Build and evolve shared design patterns across workflows, search, data-rich surfaces, and AI experiences. Strengthen the design system and create reusable capabilities across the platform.
- Partner closely with product, engineering, data, AI, and domain experts to translate customer problems and product signals into clear decisions. Bring qualitative research, telemetry, instrumentation, and technical constraints into the design process from the start.
- Lead through influence by articulating a clear point of view, making tradeoffs legible, and aligning executives and cross-functional partners. Mentor fellow designers and raise design quality across the organization.
The role is hybrid, requiring office attendance at least twice weekly (Tuesdays and Thursdays) at the San Francisco headquarters, with possible additional in-office days for team or company events.
REQUIREMENTS:
- 8+ years designing digital products, including several years on complex B2B or enterprise software. Must have led at least one systemic, end-to-end initiative that changed a measurable product or business outcome.
- Strong systems thinking: ability to create coherent experiences across interconnected workflows and establish patterns that scale across products, teams, and technical foundations.
- Experience designing AI-powered experiences, agentic workflows, search, data-rich products, or systems where trust, explainability, and human control are critical. Ability to make complex technical concepts understandable and useful for customers.
- Comfort working at engineering pace: prototyping in days, iterating in public, using AI-native tools (Figma, Lovable, Claude Code) to extend craft, and making progress without waiting for fully scoped PRDs.
- Strong product judgment and decision accountability. Ability to move between customer needs, business goals, technical constraints, and long-term platform leverage, then make clear recommendations.
- Leadership presence and exceptional storytelling. Ability to communicate tradeoffs and recommendations directly to executives and cross-functional leaders, in writing and in person.
- Track record of mentoring designers, improving design practice, and leading through influence rather than authority.
- Experience with contract lifecycle management, legal technology, document AI, knowledge graphs, or enterprise workflow software is a plus but not required.
