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Salary: EUR 62,000 - 87,200 / annual
Tide is a fintech platform serving over 2 million SMEs globally with business banking and administrative solutions (invoicing, accounting, etc.). The company has raised over $300 million and operates offices across the UK, India, Germany, France, and Central/Eastern Europe.
The IT team (approximately 20 people) operates in a cloud-native environment supporting a large, globally distributed workforce. You will be the technical subject matter expert for core IT platforms that every employee relies on.
As a senior individual contributor, you will own the architecture, configuration, and operational health of critical platforms including Google Workspace (identity, access policies, DLP, email security, ChromeOS management), Netskope (SSE/SASE platform with SWG, CASB, DLP, ZTNA), Jamf Pro and Microsoft Intune (zero-touch provisioning, compliance, patching, encryption for Mac and Windows fleets), and Atlassian tools (Jira Service Management as ITSM platform and CMDB, plus Jira and Confluence).
Key responsibilities:
- Establish configuration-as-code practices: manage platform configurations through Terraform, Git, and CI/CD where possible; script everything else.
- Own the engineering side of endpoint security and compliance controls, including EDR integrations, OS and application patching, vulnerability remediation, encryption, device compliance, and security baselines.
- Build monitoring, reporting, and operational health metrics for workplace platforms using APIs and automation to identify configuration drift, failures, capacity issues, and emerging risks before they become incidents.
- Own technical design and architecture decisions for workplace technology, including platform standards, technical debt, vendor evaluation, proof-of-concepts, migration strategy, and lifecycle planning.
- Act as L3 escalation for complex incidents; conduct root-cause analysis and turn learnings into lasting fixes.
- Support audit and compliance work (ISO 27001, SOC 2, FCA, DORA requirements) with evidence, controls, and documentation.
- Mentor engineers and service desk colleagues; raise the team's technical bar through runbooks and Confluence documentation.
Requirements:
- Extensive experience with Configuration as Code (CaC) on SaaS platforms.
- Confident scripting in Python, Bash, and PowerShell; comfort working with REST APIs.
- 7+ years in IT or workplace engineering, including at least 3 years at senior level in a cloud-native, SaaS-first organization with 1,000+ users.
- Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, Admin SDK APIs, or Apps Script.
- Production experience designing and running Netskope or comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP.
- Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end-to-end.
- Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access, and device trust.
- Clear, confident communication with engineers, stakeholders, and non-technical users.
Nice to have:
- Admin-level experience with Jira, Confluence, and Jira Service Management, including JSM automation and Assets.
- Experience in fintech or regulated financial services (FCA, DORA, PCI DSS, ISO 27001, SOC 2).
- Working knowledge of GCP and AWS, particularly IAM and networking relevant to ZTNA.
- Relevant certifications (Google Workspace Administrator, Jamf 300/400, Netskope NSK200/300, MD-102, Atlassian ACP).
