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Salary: USD 190,900 - 298,000 / annual
ServiceNow is seeking a Senior Staff Software Engineer (DevOps / SRE) to lead the deployment, monitoring, and management of complex, high-scale infrastructure in a security-first, regulated environment. This is a high-impact individual contributor role with autonomy to integrate new technologies and make key architectural decisions that shape the platform's future.
You will work with a massive microservices ecosystem, diverse data stores, and advanced security configurations. Your mission is to ensure seamless uptime, scalability, and security across all systems while enabling rapid, automated provisioning and innovation.
Key Responsibilities:
- Design, build, and maintain highly available, scalable, and resilient production infrastructure across cloud environments
- Drive system-wide automated alerting and monitoring strategies for infrastructure and database environments
- Own the uptime and reliability of large-scale systems, including databases and distributed services
- Collaborate with DevOps, Engineering, Product, Security, and Operations teams to scale and secure the cloud-native platform
- Enforce security and compliance best practices (FedRAMP, SOC 2) throughout the SDLC
- Evaluate and lead proof-of-concept projects for new tools or services that strengthen system performance and security posture
- Build Infrastructure-as-Code (IaC) using Terraform and/or CloudFormation
- Maintain detailed documentation and provide on-call support for incident resolution and recovery
Requirements:
- US Citizenship (Required)
- 5+ years of experience managing Linux servers in a global, cloud-based environment
- 3+ years of hands-on experience with AWS infrastructure and cloud services
- 5+ years of experience with Python and Kubernetes in production environments
- Proven experience managing production systems, including troubleshooting cluster performance, auto-scaling, and service reliability
- Expertise in large-scale systems operations and database reliability engineering (DBRE)
- Strong understanding of automated alerting, incident triage, and monitoring best practices
- Deep knowledge of networking (routing tables, service mesh, CNI)
- 3+ years experience with IaC tools such as Terraform or CloudFormation
- Ability to independently manage tasks, deadlines, and priorities in a fast-paced environment
- Experience with AI Ops platforms or ML-driven observability tools, resource optimization, and security incident response
- Knowledge of LLM-based infrastructure automation or code generation tools (e.g., for IaC policy validation, documentation generation)
Preferred Skills:
- Experience with government-related projects requiring US citizenship
- Background in security and compliance frameworks such as FedRAMP, GDPR, or SOC 2
- Experience in sensitive or restricted environments (FIPS, SELinux, air-gapped)
- Prior roles focused on database reliability engineering
