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Salary: USD 118,079 - 216,482 / annual
Alkira, a Lumen company, is building the future of enterprise networking through a programmable Network-Infrastructure-as-a-Service platform. The company is expanding its Solutions Architect team to support new and existing enterprise clients.
In this role, you will be a hands-on technologist embedded directly with Alkira's largest strategic enterprise accounts. You will own the customer relationship from pre-sales technical validation through production deployment, adoption, and expansion. Solutions Architects sit at the intersection of Sales, Engineering, and the customer—winning technical evaluations, deploying real solutions in customer environments, and shaping the product roadmap based on deep customer technical needs.
Key Responsibilities:
- Embed with strategic customers as the hands-on technical owner from evaluation through production deployment
- Lead network architecture discussions with customers and partners
- Design, build, and deploy Alkira-based solutions in customer environments using best practices
- Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments
- Collaborate directly with customer networking, cloud, and platform teams
- Conduct technical workshops, trainings, and whiteboard sessions for customers and partners
- Create design and architecture best practices, reference architectures, and deployment guidelines
- Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering
- Own customer success on key accounts from adoption and expansion perspective
- Work with Product Management and Engineering to provide feedback on upcoming features from the customer lens
- Track and drive key customer features and requests with Product Management through to implementation
Requirements:
- Strong cloud and networking fundamentals
- 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)
- 1+ years of hands-on experience architecting and deploying cloud solutions (AWS, Azure, GCP, and/or OCI)
- Hands-on experience designing and building hybrid and public cloud infrastructure
- Strong networking background in routing technologies and network security
- Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python, REST APIs)
- Experience in large-scale network design/deployment is a plus
- Strong passion for customer outcomes and creating long-lasting professional relationships
- Flexibility to travel to customer sites
- Relevant technical certifications are a plus
- Excellent written and verbal communication skills
- BA/BS/MS degree is a plus
