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ixigo, India's leading online travel agency, is seeking a Senior Executive for Reservations & Ticketing to manage end-to-end airline ticketing operations. This role sits within Travel Operations / GDS and operates on a 24×7 rotational shift schedule.
You will be responsible for managing complex airline ticketing workflows using Amadeus, Galileo, and Verteil GDS platforms. Key responsibilities include processing flight bookings, modifications, cancellations, schedule changes, and name corrections in accordance with airline policies. You will handle complex ticketing scenarios involving fare calculations, penalties, and ticket validity requirements; manage GDS queues and customer escalations; process ancillary services (EMD issuance, reissuance, refunds); and investigate, validate, and dispute Airline Debit Memos (ADMs) raised by airlines for ticketing errors and compliance violations.
The role requires strong expertise in airline fare rules, fare construction, taxes, penalties, BSP processes, and ADM investigation. You will interact with customers via calls and emails, manage high-volume operations, meet SLAs, and work independently in a 24×7 rotational environment. You will also be responsible for safeguarding sensitive company data and reporting suspected security incidents in line with organizational ISMS policies.
ixigo (Le Travenues Technology Limited), founded in 2007, is a technology-driven OTA empowering Indian travelers to plan, book, and manage trips across rail, air, buses, and hotels. The platform leverages AI and proprietary algorithms to help travelers make smarter decisions, serving over 54 crore Annual Active Users in Fiscal 2025.
REQUIREMENTS:
- Minimum 3 years of relevant experience in airline ticketing
- Bachelor's degree in any discipline (required)
- Strong hands-on expertise in Amadeus and Galileo GDS
- In-depth understanding of airline fare rules, fare construction, taxes, penalties, and fare calculations
- Knowledge of ticket issuance, exchanges, reissuance, cancellations, and refunds
- Understanding of voluntary and involuntary changes, including airline schedule changes
- Knowledge of name corrections, ticket validity requirements, EMD issuance, PNR history, ticket records, GDS queues, and ticketing workflows
- Understanding of BSP processes and airline ticketing compliance requirements
- Working knowledge of ADM investigation, root-cause analysis, charge validation, and dispute preparation
- Excellent written and verbal communication skills
- Ability to manage high-volume BAU operations, meet SLAs, and work independently in 24×7 rotational shifts
PREFERRED QUALIFICATIONS:
- Graduate degree in Travel & Tourism or related discipline
- Certification in Amadeus and/or Galileo
- Hands-on experience in ADM dispute management
