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Salary: USD 97,600 - 137,800 / annual
BILL is a fintech company automating financial processes for businesses. Join the Supplier Payments Plus (SPP) team as an Onboarding and Growth Specialist, taking end-to-end ownership of enterprise supplier relationships.
SPP is BILL's enterprise offering for large suppliers receiving payments from BILL's network of hundreds of thousands of SMB customers. The SPP team sits within Solutions Consulting and operates at the intersection of implementation, customer success, and revenue growth for strategically important accounts.
You will own the complete lifecycle of supplier accounts: onboarding new customers onto SPP, driving activation and adoption, providing ongoing support and retention coverage, and identifying upsell opportunities. Your work directly determines how quickly large suppliers realize value and how long they remain customers. This is a high-ownership, high-visibility role requiring comfort being the primary point of contact for enterprise accounts and moving fluidly between technical implementation and commercial conversations.
Key Responsibilities:
- Own end-to-end onboarding for new SPP supplier accounts, including configuration, integration setup, and go-live milestones
- Serve as primary post-sale point of contact for a portfolio of enterprise supplier accounts, managing day-to-day relationships and escalations
- Drive product adoption by guiding suppliers through payment routing, consolidated remittance, ERP integrations, and reporting
- Monitor account health, proactively identify churn risk, and execute retention strategies
- Identify and close upsell opportunities within existing accounts, partnering with SPP sales to expand feature adoption and contract value
- Deliver white-glove support for enterprise accounts, triaging and resolving technical and operational issues
- Maintain accurate account documentation in Salesforce and Gainsight, tracking activation status and health scores
- Contribute to process improvements and playbook development as SPP scales
Requirements:
- 3+ years of experience in SaaS onboarding, implementation, customer success, or account management with a track record of owning post-sale relationships end-to-end
- Demonstrated ability to manage multiple enterprise accounts simultaneously, balancing onboarding workloads, active support queues, and growth priorities
- Strong technical aptitude and comfort working through integrations, remittance file formats, and payment workflow configurations with supplier teams
- Experience driving upsell or expansion revenue within an existing customer portfolio, including identifying signals and running commercial conversations
- Proficiency in Salesforce for account management and documentation; Gainsight experience is a plus
- Clear, direct communication skills with ability to work across technical stakeholders and executive/finance-side contacts at large supplier organizations
Desired Qualifications:
- Experience in fintech, payments, or financial operations software, particularly in AP/AR or supplier-facing contexts
- Familiarity with ERP systems (NetSuite, SAP, Oracle) and remittance or cash application workflows used by enterprise finance teams
Note: This position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship.
