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Checkout.com is a leading fintech payments platform powering over 10 billion transactions yearly for global enterprises including eBay, Spotify, Klarna, Uber, and Sony. The company operates across 20 offices on six continents and is building the infrastructure for the digital economy.
As a Specialist in Implementation Engineering, you will be the technical bridge between Checkout.com's payment processing platform and merchant customers during their integration journey. Your primary responsibility is providing comprehensive technical support to merchants implementing our payment technology, from initial integration through post-live operations.
Key responsibilities include:
- Deliver technical support to merchants during implementation of Checkout.com payment processing technology
- Answer merchant integration questions covering configuration, debugging, documentation, testing, go-live support, and post-implementation support
- Manage integration-related incidents through investigation, troubleshooting, escalation, resolution, reporting, and analysis
- Collaborate with internal teams including Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve issues during customer trials, integrations, and post-implementation phases
- Partner with Product teams to identify and recommend improvement opportunities
- Advise your manager on customer satisfaction issues and recommend appropriate actions
- Multitask across multiple customer projects and integrations simultaneously
- Maintain and update existing libraries and plugins used in integrations
You'll work in a hybrid model with three days per week in the Singapore office, supporting collaboration while maintaining flexibility. The role offers the opportunity to work with ambitious global brands and contribute directly to the digital economy's infrastructure.
REQUIREMENTS:
- 2+ years of development or technical support experience in a Tech/FinTech company
- Understanding of API, REST, webhooks, and logs (required)
- Strong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, or C#
- Excellent communication skills with ability to build and maintain strong relationships
- Ability to work in a customer-focused, target-driven environment
- Fluency in both English and Chinese (speaking and writing)
- Payments experience (advantageous)
- Node.js and React experience (plus)
- iOS/Android knowledge (plus)
