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Itential is the leading platform for automation and orchestration within network and infrastructure domains. The Solutions Engineer plays a key role in the Professional Services team, delivering automation and orchestrated solutions to enterprise and service provider customers.
You will design, build, and deliver deterministic and agentic automation orchestration using the Itential Platform. Key responsibilities include:
- Design and build automation orchestration solutions for customers, integrating with APIs and MCP servers across infrastructure, network, and ITSM systems
- Consume and orchestrate existing customer automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts
- Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration
- Utilize Spec Driven Development to capture intent as clear specifications before building solutions
- Perform technical discovery and solution orchestration to create successful production automations at scale
- Produce engagement deliverables including High-Level Design (HLD), Low-Level Design (LLD), and knowledge transfer materials
- Conduct customer sessions with strong preparation, delivering demo-ready presentations and adapting in real time
- Operate in fast-moving environments managing multiple simultaneous projects
This role requires 5+ years of professional services, systems integration, or technical consulting experience. You'll work with customers across multiple time zones, with up to 20% travel for customer meetings and project coordination.
REQUIREMENTS:
Core Qualifications:
- 5+ years of experience in professional services, systems integration, or technical consulting, or equivalent relevant experience
- Bachelor's degree in Computer Science, Engineering, or related technical field — or equivalent practical experience
- Solid grounding in computer science fundamentals: data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems
- Hands-on experience with REST APIs, webhooks, and common integration protocols (NETCONF, RESTCONF, gRPC)
- Familiarity with event-driven platforms such as Kafka, message queues, or similar
- Proficient with Git-based workflows and CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins)
- Experience in customer-facing roles requiring quick thinking and real-time adaptability
- Strong written and verbal communication skills; ability to explain technical concepts to both technical and non-technical stakeholders
- Comfort operating in fast-moving environments with multiple simultaneous projects
Nice to Have:
- Prior automation work targeting service-layer and infrastructure systems (F5, Palo Alto Panorama, Infoblox, NetBox)
- Hands-on experience with multi-vendor network device automations (Cisco, Juniper, Arista)
- Familiarity automating cloud networking stacks (AWS, Azure, GCP)
- Background integrating or automating ITSM and enterprise systems (ServiceNow, Jira)
- Familiarity with Itential platform or comparable network orchestration tools
