SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
JumpCloud is seeking a Solutions Architect to work with customers across the EMEA region on implementing and migrating from Active Directory, Okta, and other identity management systems to the JumpCloud platform. This is a customer-facing technical role focused on driving successful implementations and long-term platform adoption.
In this role, you will:
- Conduct detailed discovery sessions to understand customer environments and technical business needs
- Define implementation milestones and develop clear technical roadmaps to achieve them
- Serve as a trusted technical bridge between JumpCloud and customers throughout implementation and expansion phases
- Provide architectural guidance on complex topics including user adoption strategy, onboarding, custom SCIM integrations, and identity management best practices
- Partner with Customer Success Managers to drive efficient platform adoption and progress toward usage targets
- Perform systematic environment reviews to ensure adherence to best practices and identify expansion opportunities
- Execute hands-on migration and configuration tasks in customer environments when needed
- Escalate and reproduce issues, responding in a timely manner
- Document customer interactions, goals, and outcomes for internal stakeholders and peers
- Test new customer use-cases and document outcomes in internal knowledge repositories
- Collaborate with peers, mentors, and community leaders to deliver world-class solutions
- Assist with onboarding new Professional Services team members and share subject-matter expertise
- Provide feedback on process and tooling enhancements for Professional Services delivery
- Travel on-site to customer locations as required
Requirements:
- 6+ years of experience in SaaS, professional services, directory administration, or implementation roles
- Minimum 1 year of experience in a technical JumpCloud role or equivalent experience with the JumpCloud admin console
- Deep technical expertise and high aptitude in customer-facing positions
- Strong project management, time management, and planning skills
- Strong aptitude for learning new technologies and applying them in customer-facing environments
- Excellent oral and written communication skills
- Logical approach to problem-solving
- Proven ability to understand, test, and configure various integration and connectivity technologies
- Willingness to travel on-site to customer locations
- Fluent English (required for interviews and business operations)
- Must be located in and authorized to work in India
Preferred Qualifications:
- Experience administrating or supporting medium-to-large scale SMB environments and architecture
- Microsoft 365 and Azure AD experience
- Active Directory expertise, MCSA/MCSE, or prior AD administrative experience
- Apple MDM, AD Device Management, Azure AD Connect, and Intune experience
- Okta administrative experience or certification
- Google Workspace administrative experience
- AWS experience and skills (S3, Lambda, EC2, CloudWatch)
- Device management experience across Windows, macOS, iOS, Android, and Linux
- LDAP administration, troubleshooting, and maintenance experience
- Networking and authentication knowledge (RADIUS, LDAP, SSH, SMB/Samba)
- In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC, and SAML
- Scripting experience, preferably PowerShell
- User onboarding and offboarding experience
- Software systems setup and configuration experience
