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Salary: USD 106,000 - 135,000 / annual
Blumira is seeking a Solution Engineer, Post-Sales to serve as a trusted technical advisor for customers throughout their cybersecurity journey. This role combines deep technical expertise with strategic consulting to help organizations successfully implement Blumira's security solutions, optimize their security posture, and realize maximum value from their investment.
You will lead technical implementation of Blumira's security platform for new and existing customers, designing and engineering security solutions tailored to unique customer environments and requirements. Key responsibilities include providing hands-on technical guidance for integrations with existing security tools and IT infrastructure, troubleshooting complex technical challenges during onboarding, and conducting technical discovery sessions to understand customer environments and security objectives.
You will conduct security assessments, provide recommendations for improving cybersecurity maturity, and create customized security roadmaps and implementation plans. Working closely with the Customer Success Management team, you'll proactively monitor customer health and engagement to identify expansion opportunities and prevent churn. You'll also identify opportunities for expanding Blumira's footprint within existing customer accounts and collaborate with Account Managers on technical aspects of expansion discussions.
Additional responsibilities include building and maintaining strong relationships with key technical stakeholders, representing the customer's voice internally to influence product development, contributing to technical documentation and best practice guides, staying current with cybersecurity trends, participating in customer advisory sessions, mentoring team members, and collaborating with security operations and technical support teams to ensure focus on proactive opportunities.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience)
- 5+ years of hands-on experience in cybersecurity, with focus on SIEM, security monitoring, or incident response
- 3+ years in customer-facing technical roles such as Solution Engineering, Technical Account Management, or Security Operations
- Demonstrated experience successfully implementing security solutions
- Strong understanding of network security, endpoint protection, and threat detection technologies
- Deep technical knowledge in use, troubleshooting, and configuration of Cisco, Palo Alto, Watchguard, and/or Checkpoint firewalls
- Familiarity with MITRE ATT&CK framework, common IoCs and threats, common SIEM solutions, and common security industry EDR or XDR solutions
- Proficiency with security frameworks (NIST, ISO 27001, CIS Controls) and compliance standards (SOC 2, PCI DSS, HIPAA)
- Excellent problem-solving and analytical thinking skills
- Project management experience with ability to manage multiple customer engagements simultaneously
- Experience with cloud security platforms (AWS, Azure, GCP) and container security
- Knowledge of scripting languages (Python, PowerShell, Bash) for automation and integration
- Robust technical knowledge of common Linux and Windows administration tasks, configurations, troubleshooting, and best practices
- Familiarity with APIs, webhooks, and security orchestration tools
- Understanding of DevSecOps practices and security automation
- Background working with SMB to mid-market organizations and understanding their unique IT and security challenges
- Experience with customer success metrics, health scoring, and value realization methodologies
- Demonstrated ability to translate complex technical concepts into business value propositions
- Strong organizational skills
- Ability to self-motivate and self-educate while remaining collaborative and open to feedback
BONUS:
- Experience in MSP, managed security services (MSSP/MDR), or security consulting environments
- Industry certifications such as CISSP, CISM, GCIH, GCFA, or vendor-specific security certifications
- Familiarity with syslog, nxlog, and sysmon
- SQL knowledge
- Knowledge of competing products
