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ARX Robotics is seeking a Software Technical Support Engineer to bridge software development and real-world robotic performance for autonomous ground systems operating in critical defense environments across Europe.
In this role, you will diagnose complex technical challenges, validate system features, and support engineering teams and operational partners. You'll ensure robotic platforms perform reliably in both lab and field settings, directly contributing to operational readiness and personnel safety.
Key Responsibilities:
- Enhance and optimize the core robotics software stack by integrating new hardware, drivers, and capability updates
- Test and validate complete robotic platforms across all critical communication layers (CAN bus, Ethernet, wireless networks)
- Conduct hands-on verification in lab facilities and active field environments to evaluate durability and operational readiness
- Reproduce, investigate, and root-cause complex technical bugs in partnership with software and systems engineers
- Build automated diagnostic scripts and testing utilities using Python or Bash to streamline workflows and increase test coverage
- Provide technical guidance and troubleshooting support to internal teams and external customers during field deployments
- Refine testing frameworks, verification checklists, and issue escalation workflows to maintain high quality standards
- Collaborate across cross-functional engineering groups to maintain seamless integration across vehicle subsystems
Requirements:
- Practical experience testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems
- Strong proficiency in C++ with hands-on experience using ROS 2 in development or testing environments
- Practical knowledge of network and communication protocols (CAN, Ethernet, TCP/UDP, serial interfaces)
- Working knowledge of Linux operating systems, shell navigation, and diagnostic scripting (Python or Bash)
- Familiarity with engineering tools such as Git, Docker, and packet analysis tools like Wireshark
- Foundational understanding of embedded systems, microcontrollers, and sensor/actuator integration
- Systematic problem-solving approach across software logic and physical hardware components
- Clear communication skills to explain complex technical issues to teammates and partners
- Professional working proficiency in English (German language skills are a valuable asset)
Note: Candidates do not need to meet every requirement to apply; motivated candidates eager to grow into the role are welcome.
