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Decagon is a conversational AI platform enabling enterprises to deploy AI agents that power customer experiences across voice, chat, email, SMS, and other channels. The company works with industry-leading brands including Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. Backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is transforming customer support from traditional ticket-based systems to faster resolutions, richer conversations, and deeper relationships.
As a Software Engineer on the Enterprise Product team, you will take ownership of problems from conception through deployment, developing and maintaining production-level products and systems. You will work on building features and infrastructure that directly impact the end-user experience, collaborating with a team driven by shared values: Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle. The role emphasizes velocity, excellence, and a commitment to writing high-quality code quickly.
The company operates as an in-office organization in San Francisco, fostering collaboration and shared commitment to excellence.
Requirements:
- 3+ years of experience developing and deploying production-level products and systems
- Demonstrated ability to take ownership of problems from start to finish
- Willingness to learn whatever is needed to succeed
- Passion for end-user experience and pride in developing products that meet customer needs
- Strong coding ability and speed in implementation
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
