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Salary: BRL 341,240 - 359,200 / annual
Coinbase is seeking a Software Engineer for its Enterprise Apps team, specifically within the CX Shared Agent Platforms and SFDC Solutions group. You will build scalable internal platforms and services that power customer experience and compliance operations across Coinbase. The team develops agent workflows, integrations, and internal tools that help customer service agents resolve issues and manage KYC and compliance processes efficiently.
In this role, you will own full-stack development of services and applications that directly improve agent productivity and customer satisfaction at scale. Key responsibilities include:
- Build and ship full-stack services and applications using Golang, gRPC, TypeScript, and React to support CX agent workflows and automation.
- Own the design, implementation, and integration of third-party platforms (Salesforce, Maestro QA, Assembled) that extend Coinbase's internal CX tooling capabilities.
- Drive platform modernization efforts, including support for strategic platform transitions and evolving the agent platform landscape.
- Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.
- Lead code reviews, architecture discussions, and testing practices that raise the quality bar across the team and support reliable, high-traffic production systems.
- Identify and mitigate technical risks during design and implementation, proactively adapting approaches to maintain platform reliability.
Coinbase is a remote-first company with quarterly in-person working sessions called "surges." The environment is intense and mission-driven, focused on increasing economic freedom through cryptocurrency and blockchain technology.
REQUIREMENTS:
- 5+ years of software engineering experience with proficiency in Go and hands-on experience building scalable backend services using gRPC and event-driven architectures (Kafka or similar).
- Demonstrated full-stack development capability with TypeScript/JavaScript and modern component-based frameworks (React), delivering production-quality applications.
- Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including implementation of rate limiters, caching, load balancing, and observability tooling.
- Proven track record evaluating, integrating, and extending third-party SaaS platforms in a production enterprise environment.
- Experience mentoring engineers on design patterns, testing practices, and deployment processes in a distributed, multi-timezone team.
- Ability to utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
