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Salary: USD 135,000 - 180,000 / annual
Pallet is building AI agents to transform the physical economy, a $12 trillion global industry. The company has raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures, achieving 700% revenue growth in under two years.
As a Software Engineer, Agent Delivery, you will deploy production AI agents inside some of the world's largest supply chain companies. You'll work directly with customer operators, engineers, and executives to understand how critical workflows actually run, then design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.
This role sits at the intersection of engineering, product, and customer operations. You will own deployments from initial discovery through production launch, spending time with customers both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.
Key responsibilities include:
- Lead high-impact customer deployments from problem definition through production, designing and building production-grade AI agents, workflows, integrations, and supporting infrastructure
- Partner with customers to identify workflows where AI agents can fundamentally change how work gets done, owning technical delivery from end-to-end design through implementation and iteration
- Embed deeply in customer workflows, understand how their teams and systems operate, and translate messy business requirements into clear technical solutions
- Make architecture and design decisions across agent behavior, application logic, data, integrations, evaluations, security, and reliability
- Connect Pallet agents to customer systems, data, APIs, and tools; work directly with customer engineering and operations teams to navigate technical constraints
- Stay accountable beyond initial build—debug failures, improve agent quality, evaluate performance, and work across Pallet Engineering and Product to resolve issues
- Build relationships across customer organizations from technical ICs to executives, developing deep understanding of workflows, constraints, and goals
- Turn lessons from individual deployments into reusable agents, integrations, evaluations, frameworks, and implementation patterns
- Serve as feedback loop between customers and Pallet's Product and Engineering teams, identifying recurring needs and product gaps
Tech stack: Node + TypeScript on Encore.dev with event-driven design; PostgreSQL; OpenAI, Anthropic, and Google foundation models with fine-tuned models on Vertex AI; Playwright for browser automation; Next.js + React + TypeScript frontend on Vercel; Datadog for observability; hosted on GCP.
The role requires ~25% travel and is based in San Francisco or New York with 5 days/week in-office expectation.
REQUIREMENTS:
- 1–3 years of experience building and owning production systems in high-growth startups or similarly demanding environments
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures
- Proven ability to debug complex systems in production
- Comfortable operating in ambiguous environments where documentation is incomplete and requirements evolve quickly
- Strong communication skills and ability to build trust with technical and non-technical stakeholders
- Experience working directly with customers is a strong plus
